Housekeeping Trainer

Job Description

SCOPE OF POSITION:

Responsible for the overall complete, and efficient training, of all Housekeeping Attendant positions including; Housekeeping Attendants and Lead Housekeeping Attendants. Major responsibilities include ensuring all Housekeeping job duties are communicated and understood with knowledge of rules, regulations, safety procedures, room cleaning process, and inspection processes are maintained. Performing the initial training and ongoing training of proper cleaning and disposal processes to ensure AAA standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Maintains FireKeepers Casino Hotel cleanliness standards for both rooms and public areas and inspects them to ensure that standards are met.
• Ensures standards are completed, learned and maintained through hands on training.
• Trains staff in all aspects of Housekeeping, including guest service, and all duties for Lead Attendants, Room Attendant, Houseperson, and Laundry Attendant.
• Ensures proper use and care of Housekeeping equipment is required, including laundry equipment and all machines used in cleaning carpets and tile.
• Performs linen counts, maintains discarded linen, donatable linen, and soiled linen.
• Periodically review expectations are met and deficiencies are addressed as needed.
• Empowers Housekeeping staff to deliver superior guest service by encouraging responsiveness to guest needs.
• Ensures hotel standards and services are implemented in Housekeeping Attendant training to contribute to the delivery of consistent guest service.
• Personally, demonstrates a commitment in maintaining the training of Housekeeping Attendant’s knowledge of procedural and regulation changes.
• Ensuring consistent progression of Housekeeping Attendant success and knowledge of their positional duties by providing interminable and efficient training.
• Creates and develops Housekeeping training plan to ensure consistency of service quality.
• Trains Housekeeping Team Members on OSHA requirements, Blood Borne Pathogens, and chemicals used in the laundry room and guest rooms.
• Stays current on safety training techniques to minimize workers’ compensation claims.
• Assists with room inspections during periods of non-training opportunities.
• Maintains the highest level of confidentiality.
• Contributes plans to a Preventative Maintenance Program with Housekeeping Management to ensure room quality standards are maintained.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Job Requirements

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily. FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

High School diploma or GED. Two years’ experience in a Housekeeping Leadership position within a hotel, hospital or care facility. Must be able to use computers; specifically, Windows and Microsoft Office.

Prior experience with Property Management System (PMS). Must possess excellent communication skills, and effective public speaking skills. Must be able to utilize IPAD, IPOD to manage daily operations.

GENERAL OR PREFERRED QUALIFICATIONS

Hotel Leadership training experience. Experience with management of onsite laundry facility in hotel, hospital, or health care facility preferred. Experience operating heavy laundry and housekeeping machinery. Experience with Opera Property Management System, Opera Mobile System, and Microsoft Office.

Successful completion of any of the FireKeepers Casino Hotel Track Training programs preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand for extended periods of time, walk, sit, push, pull, bend, kneel and lift upwards of 25 pounds or more and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Operate heavy machinery and the use of cleaning chemicals.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke-filled environment.

INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines "Native American" as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.