Customer Service Representative (FT)
Job Posting for Customer Service Representative (FT) at Fireplace Warehouse & Texas Fireplace Express
We are actively seeking a highly motivated and dedicated Customer Service Representative to join our dynamic team. As an integral member of our operations team, you will play a pivotal role in ensuring our customers consistently enjoy an exceptional experience with our products and services. This is an exciting new position, and we eagerly anticipate collaborating with you to further define and refine its scope.
We are in search of an individual who thrives in a vibrant and professional work environment, and who possesses the expertise to deliver the unparalleled level of customer service that we promise our clients. Regardless of the situation, our clients should be assured that we foster a culture of genuine care and are committed to always going above and beyond in serving them.
Job Type: Full-time, Part-time
Shift and Schedule: M-F
Pay: $19-$22 an hour
Location: 2150 Garden of the Gods Rd, Colorado Springs, CO 80907
Full-time Benefits: Holidays, Vacation, Sick Leave, Charity Leave, Medical, Dental, Vision, FSA, Life Insurance, Employee Assistance Program, and Employee Discount
We are looking for a Customer Care Specialist who will be able to:
- Demonstrate sharp leadership skills and a willingness to assist customers with any problems or inquiries they may have.
- Communicate effectively and professionally with customers via various channels (phone, email, chat, etc.).
- Exhibit patience, empathy, and a passion for clear and effective communication.
- Quickly adapt to and master proprietary software to efficiently assist customers.
- Confidently troubleshoot and investigate issues, ensuring accurate and satisfactory resolutions.
- Proactively seek additional information when needed to address customer inquiries or complaints.
- Develop and maintain a strong understanding of our company's products and services to address customer questions and provide accurate information.
- Review sales orders and collaborate with the team to collect any missing information required to finalize orders.
- Coordinate with the customer to confirm product details and installation timelines, ensuring a smooth transition from sales to operations.
- Determine customer requirements and expectations to help them identify specific products and solutions.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Assist operations in other duties related to incoming sales orders, including reviewing and verifying customer information and order details.
- Assist with general administrative tasks, including maintaining the customer database.
Skills/Experience:
- Demonstrated customer support experience or client service background.
- Exceptional verbal and written communication skills.
- Proficient in adapting/responding to diverse customer needs and preferences.
- Strong problem-solving ability.
- Organized with keen attention to detail.
- Effective multitasking, prioritization, and time management skills.
- Computer literacy, including proficiency in Windows, Microsoft Word, and Office.
- Possesses a friendly and outgoing personality.
- Preferred: One year of customer service or retail experience (not required).
- Preferred: Call center or receptionist experience (not required).
Salary.com Estimation for Customer Service Representative (FT) in Colorado, CO
$36,884 to $46,568
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