Diagnostic Technician
Job Posting for Diagnostic Technician at Firestone Complete Auto Care
Responsibilities:
- Personally road tests automobiles (both before and after service work is performed)
- Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to report findings to service management
- Assists and instructs other technicians in performing diagnostic and repair activities
- Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
- Performs advanced and complex tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
- Keeps store management aware of service area mechanical repair problems as they occur
- Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighing up to 100 lbs.
- Drives Boss or company vehicles to drop off and pick up Bosses or automotive parts
- Practices proficiency in the application of BSRO methods, standards and procedures
- Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
- Maintains A.S.E. certifications and air conditioning certifications as necessary
- Maintains state inspection licenses as necessary
- BSRO certifications completed and current
- Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies
Miscellaneous Functions (15%):
- Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department.
- Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance.
- Complies with company safety policy and federal/state OSHA safety requirements which include, but are not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torquing, proper footwear, etc.
- Attends meetings as required by management.
- Helps to provide on-the-job training for newly employed VSTs.
- Other duties as assigned by the Store Manager, Service Manager and/or Manager of Vehicle Services
PHYSICAL DEMANDS:
Oil Changes
- Oil changes can take between (35 min. & 1 hour)
- Opening and closing hoods require (3 to 6 lbs.) of force
- Pulling oil hoses to vehicles requires (4 to 13 lbs.) of force
- Oil hoses hang between (66in. & 80in.)
- Maneuvering oil carts requires (4 to 15 lbs.) of force
- Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
- Adjusting arm length requires (3 to 22 lbs.) of force
- Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and is typically moved with feet
- Oil filters are stored between (4in. & 61in.)
- Individual quarts of oil weigh (1.5 to 2 lbs.)
- Oil filters weigh less than (5 lbs.)
Alignments:
- Perform between 2 & 10 alignments per day
- Sliding vehicle plates requires up to (20 lbs.) of force
- Alignment remote weighs (4.5 lbs.)
- Sliding alignment jacks requires (10 to 55 lbs.) of force
- Alignment computer keyboard is between (44in. & 47in.)
- Alignment reflectors are between (22in. & 60in.)
- Alignment reflectors weigh between (10 & 16 lbs.)
- The alignment break arm weighs (1.5 lb.)
- Step onto and off of the alignment rack to access the steering wheel, key and to set the parking in the vehicle
- Use hand tools to make adjustments under the vehicle
- All adjustments are performed overhead while the vehicle is on the rack
Fluid Service:
- Fluid services can take up to 1 hour
- Perform 1 to 5 fluid services per day
- Fill the transmission machine with 7 to 11 quarts of fluid
- Fill coolant with up to 2 gallons weighing (9 lbs.) each
- Old jugs of coolant can weigh up to (30 to 35 lbs.)
- Opening and closing hoods require (3 to 6 lbs.) of force.
- Use hand tools for fluid services
- Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
- Adjusting arm length requires (3 to 22 lbs.) of force
- Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
- Supplies are between (4in. & 112in.) with a ladder available
- Perform overhead work under the vehicle
- Maneuvering oil carts requires (4 to 15 lbs.) of force
- Maneuvering coolant cart requires (4 to 20 lbs.) of force
Brake Service:
- Perform 0 to 2 brake fluid exchanges per day
- Perform 0 to 2 brake pad changes per day
- Perform 0 to 2 rotor services per day
- Brake services can take between 1 & 2 hours per axle
- Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
- Adjusting arm length requires (3 to 22 lbs.) of force
- Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
- Air impact wrench/torque gun weighs (6 to 8 lbs.)
- Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
- Supplies are between (4in. & 112in.) with a ladder available
- Hanging lights are between (76in. & 80in.)
- Place rotors on the lathe between (39in. & 44in.)
- Lathe controls are between (34in. & 40in.)
- The total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
- Calipers weigh between (5 & 12 lbs.)
- Box of new rotors weigh between (5 & 42 lbs.)
- Brake pads weigh between (1 & 5 lbs.)
- The brake fluid vacuum device weighs up to (11 lbs.)
Air Conditioning Inspection:
- Performing air conditioning inspections takes 15 to 30 min.
- Removing and replacing parts can take up to 2 hours
- Use hand tools to remove or replace parts
- Maneuvering the air conditioning cart requires between (4 & 20 lbs.)
- Opening and closing hoods require (3 to 6 lbs.) of force
Electrical Inspection:
- Perform diagnostic work for 1 to 3 vehicles per day
- Replace parts as needed
- Use hand tools to remove and replace parts
- The complexity of work depends on experience
Miscellaneous:
- Opening doors requires (20 to 45 lbs.) of lifting force
- Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
- Drive Boss vehicles
- Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
- Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
- Supplies weigh between (1 & 42 lbs.)
QUALIFICATIONS:
- Reading, writing and math skills
- Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
- Must have a minimum of 5 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third-party certificates/assessment
- A.S.E certification in at least 5 (five) of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)Maintains Federal, State and Local certification/license where applicable
- Ability to communicate technical information to non-technical people
Salary.com Estimation for Diagnostic Technician in Wixom, MI
$55,452 to $71,563
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