What are the responsibilities and job description for the Associate Escrow Assistant position at First American?
Who We AreFor over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We're firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that's been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for eight consecutive years. We hire hungry, humble, and smart individuals (that's why you're here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.What We DoTypically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions.
If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.
If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.
Job Level Summary:
*This is typically an entry level role
*Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members
*Work is often reviewed for accuracy
*Provide support within a functional area
*Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family.
If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.
Job Level Summary:
*This is typically an entry level role
*Associate positions may require a basic functional understanding to complete tasks and incumbents will often require assistance of more experienced team members
*Work is often reviewed for accuracy
*Provide support within a functional area
*Follow functional area's processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations
Essential Functions
- Performs routine administrative duties to assist in the escrow process
- Answers phones, greets customers, places calls and follows up on information needed for escrow closings. In smaller escrow/branch offices, may perform some receptionist duties
- Duties may include: processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files
Knowledge and Skills/Technology Used
- Experience with MS Office suite
- Strong customer service orientation
- Detail orientation
- Excellent verbal/written communication skills
- Problem solving skills
- Able to multi-task/organized
- Able to work in a hectic and time sensitive environment
Typical Education
- High School diploma or equivalent
Typical Range of Experience
- No work experience necessary - entry level position
- Experience dealing with the general public or office environment preferred
Pay Range: $18.00 - $22.00 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Salary : $18 - $22
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