Credit Bureau Management Team Leader - Remote Possible

Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

CREDIT BUREAU MANAGEMENT TEAM LEADER

The Credit Bureau Management Team Lead provides direct leadership over the credit bureau reporting team to ensure all functions are processed timely and efficiently each day. These functions include but are not limited to, overseeing all incoming tasks request to ensure timely processing, effective maintenance of all credit bureau corrections, timely and effective processing of all E-Oscar disputes, provides ongoing training and assistance to team members. The individual will be expected to contribute to improving the effectiveness and efficiency with-in the department. The Credit Bureau Management Team Lead will report to the Manager of the Operations Process Management team for day-to-day management and administration.

PRIMARY DUTIES/RESPONSIBILITIES

• Monitors the complete and timely processing of all department related TASKs, credit disputes and E-Oscar complaints
• Assist with training and development the operations process management team to perform at the highest levels of accuracy and efficiency. Assists with performing monthly review of transactions processed by each processor monitoring quality, compliance, and timelines.
• Assists with the development and implementation of policies and procedures to ensure compliance with all local, state, and federal regulations, and investor and agency guidelines.
• Ensure written procedures are current.
• Miscellaneous duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Bachelor’s degree or equivalent work experience required.
• Three to five years of MSP mortgage servicing experience required.
• Five or more years of experience in a credit bureau reporting related position required.
• Effective verbal and written communication skills.
• Strong leadership skills.
• Must be flexible, organized and possess excellent time management skills.
• Must be able to prioritize responsibilities and meet deadlines.
• Strong attention to detail.
• Ability to work independently and in a fast-paced environment.
• Possess strong problem-solving skills.
• Proficient with Microsoft Windows Applications (Word, Excel, and Outlook.)

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Salary : $1 - $1,000,000