Default Corporate Trainer - Remote

Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

As the Default Corporate Trainer, you will be responsible for the supervising activities related to all training throughout ServiceMac. You will be expected to contribute to strategies/planning related to establishing scalable training capabilities and improving the effectiveness of the company functions. The Default Trainer will report to the Vice President, Collections.

PRIMARY DUTIES/RESPONSIBILITIES

• Facilitate New Hire Orientation to include department specific functions, MSP workstations, policies and procedures and position specific simulation activities.
• Utilize variety of instructional methods to ensure maximum delivery effectiveness. Evaluate course materials based on participant performance and consult with the instructional designer to complete necessary updates.
• Manage class participants, monitor classroom performance, and provide timely feedback to participants and direct managers when necessary.
• Evaluate participant performance through quizzes and tests. Provide recommendations based on evaluation of employee performance.
• Analyze departmental training needs to develop, modify, and improve existing training programs.
• Develop, design, and deliver training for all team members, including department specific functions and the Mortgage Servicing Package (MSP) from Black Knight Financial Services (BKFS). This system was also known throughout the industry as LPS, Fidelity, Alltel, and CPI.
• Communicate with managers in the various departments to understand new processes, concerns, or issues related to staff knowledge of the position.
• Facilitator training programs via classroom and virtual settings (i.e., WebEx, Lync/Skype) when applicable.
• Coordinate the preparation of materials, logistics, and technology needs for classroom learning, including assembly of position manuals, making room reservations, securing IT equipment and system access, etc.
• Ensure that all employees complete training for compliance with government standards
• Continuously evaluate and measure the effectiveness of current training programs and identify improvements that sustain and improve comprehension, application, and competence.
• All other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in Adult Education, Instructional Design, Training and Development, or related field, or equivalent years of experience
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred
• Excellent communication, both written and oral, presentation skills, and interpersonal skills, including the ability to relate to employees at all levels of the organization
• Advanced knowledge of Microsoft Office including, but not limited to, Word, Excel, Access, PowerPoint, Internet Explorer, and ability to learn new systems rapidly
• Possess the ability to successfully prioritize multi-functions and meet deadlines
• Inquisitive, problem-solver, analytical mind-set, organization skills, and excellent follow-up skills are preferred
• Responsive and flexible, open to change in processes and ability to take and provide clear direction
• Ability to travel to attend work related meeting and training sessions

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Salary : $1 - $1,000,000