What are the responsibilities and job description for the Escrow Banking Specialist position at First American?
Company Summary
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.Job Summary
Pango Group is growing! We are looking for a dynamic and detailed oriented candidate to join out team. The Escrow Banking Associate’s primary responsibility is reviewing and ensuring accuracy of media balance check sheet and manual ledgers for multiple offices as assigned. Our vision “to create raving fans out of everyone we touch.”
Essential Functions
- Interfaces with escrow branches/customers as the first point of contact to resolve service calls/queries/problems.
- Assist escrow branches/customers in processing wires, stop payments, cashier’s checks, and general inquiries
- Perform quality control review of customer requests to ensure that appropriate internal controls are in place
- Identify Opportunities for process improvement, risk mitigation and issue resolution.
Knowledge and Skills/Technology Used
- Excellent analytical, verbal, and written communication skills
- Detail oriented
- Quality customer service skills
- Working knowledge of FAST and Trust32 is strongly recommended
- Working knowledge of Microsoft Office applications
- Energetic and self-motivated
- Must be a team player and be able to work in a fast pace environment
Typical Education
- High School diploma or equivalent
Typical Range of Experience
- 2-3 years of related experience
Salary : $1 - $1,000,000
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