Assistant Branch Manager

Would you like to join a growing, member-owned, not-for-profit financial institution that is one of the Best of the Best in Monmouth County per the Asbury Park Press Readers' Choice Awards? We have refreshed our brand and our new CEO and Leadership Team are focused on the well-being of our Employees and the enrichment of the work environment! If this appeals to you and you would like to be part of a "Winning Team", then please consider applying for the Assistant Branch Manager position at First Atlantic Federal Credit Union.

Who we are:

Around here we do things differently. Maybe it's the ocean breeze. Or the music. Or the fact that we've been a part of the landscape for over 80 years. Around here we put our members first. Always have, and always will. At First Atlantic, local is more than a saying. It's knowing that when our community thrives, we all thrive. Our continued mission is to support our members and deliver the best value in financial services. It's where trust and tradition meet innovation and versatility, and the community is paramount.

First Atlantic is headquartered in Eatontown, New Jersey, with branches in Eatontown, Neptune, Oceanport, and Toms River. Anyone who lives, works, worships, volunteers, or attends school in Monmouth or Ocean counties is eligible to join. Family members of a First Atlantic member can also belong.

What we are looking for:

We are seeking an Assistant Branch Manager to assist First Atlantic Federal Credit Union to live out our Mission and Vision by working directly with the Branch Manager to provide the best value financial services to members by providing outstanding service to both external and internal members.

Job Summary

The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service. Facilitates customer awareness and education of bank capabilities, tools, and resources. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

Responsibilities

• Schedules and supervises customer service representatives, member service specialist, member service representatives, and member care advisors in daily tasks and operations.
• Conducts performance evaluations that are timely and constructive.
• Assists in efforts to reach profit, performance, and customer service goals.
• Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
• Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable.
• Coordinates communication with branch staff.
• Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
• Oversees and assists with the preparation of all branch reports for approval by manager.
• Attends and participates in periodic staff meetings.
• Manages branch operations.
• Performs other related duties as assigned.

Qualifications

• Excellent verbal and written communication skills.
• Excellent math and accounting skills.
• Excellent personal and professional leadership skills.
• Understanding of banking regulatory matters and procedures for proper operation.
• Ability to perform various banking procedures and operations.
• Ability to remain professional and composed under pressure.
• Proficient with Microsoft Office Suite or similar software programs.

Education

High school graduate or GED or two - three years' experience

Associates degree or bachelor's degree in related field or equivalent banking industry experience.