What are the responsibilities and job description for the Customer Service Representative position at First Choice Credit Management?
We are looking for a highly motivated and experienced Client Service Account Manager to join our team. This position is responsible for providing excellent customer service to clients in our program with a strong focus on client retention and successful program completion.
**This is a full-time, in-house (not remote) position at our office is located close to downtown West Palm Beach**
Schedule:
- Mon-Thurs: 9:00am - 6:00pm & Fridays: 9:00am - 5:00p
Responsibilities:
- Handle customer inquiries via telephone and email with the utmost care and professionalism
- Provide program updates and other related information about the company services and programs to clients
- Troubleshoot and resolve issues and concerns
- Effectively resolve customer escalations
- Document and update customer records based on interactions with a high degree of accuracy and attention to detail
- Develop and maintain a knowledge base of the evolving services
- Meet or exceed department standards and objectives
What We're Looking For:
- College degree preferred, but not required
- At least 2 years of customer service experience, preferably in a call center/office environment
- Excellent communication skills (both written and verbal). Bilingual a plus!
- Positive, upbeat, and professional demeanor
- Strong follow-up and organizational skills
- Ability to build rapport with clients
- Ability to prioritize and multitask in a fast-paced environment
- Must be proficient with computers, specifically with windows based programs such as MS Office including Excel, Word, and Outlook
- Ability to type 40 WPM
What we offer:
- Medical, Dental and Vision benefits available after 90 days
- Paid time off and paid holidays
- Great work environment with a growing company
- Advancement Opportunities
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Call center
- In-person
- Office
Ability to commute/relocate:
- West Palm Beach, FL 33401: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location
Salary : $18 - $22