Bank Loss Prevention Analyst - Digital Fraud and Electronic Payment Channels

Position Description:   
 

• Apply critical thinking and analytical skills in reviewing large volumes of transactions for multiple payment channels, detect suspicious and/or high-risk activity, and make appropriate decisions in order to quickly mitigate fraud/risk and minimize actual losses for the Bank.
• Serve as subject matter expert for customers and branch associates to report complex fraud issues.  
• Research and verify legitimacy of claims, identify emerging trends and protect compromised accounts to prevent subsequent fraudulent transactions.  
• Exhibit strong verbal and written communication skills to effectively disclose potentially sensitive information to a variety of audiences including internal/external customers, field associates, staff departments, and peer bank contacts.  
• Comprehend and efficiently utilize numerous bank/department systems and applications to gather pertinent information, take action, and resolve issues while remaining in compliance with banking regulations.  
• Identify and communicate internal control breakdowns in an effort to improve associate education.  
• Accurately track functional metrics and detailed case information for reporting purposes.

 Position Requirements: 
 
 Basic Qualifications:
 Bachelor degree with a minimum of 2 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.
 -OR-
 Associate degree with a minimum of 4 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.
 -OR-
 High school diploma or GED with a minimum of 6 years bank operations experience including a background in branch operations, bank loss prevention, or a Teller position.
 
 Additional Requirements:

• Familiarity with bank policies, procedures, and practices including related industry and regulatory issues. 
• Working knowledge of numerous bank systems & applications and ability to quickly grasp new vendor software.
• Good deductive reasoning skills with the ability to scope complex problems and take action to minimize risks.
• Ability to adapt to change in a fast-paced environment while maintaining work quality.
• Ability to work with a sense of urgency, drive for results, and build productive relationships.
• Strong Microsoft Office application and database management skills. 

 Other Preferred Qualifications:
 
 

Knowledge of various presentment and payment channels.