What are the responsibilities and job description for the Hardware Asset Analyst II position at First Citizens Bank?
This position is responsible for providing technical and operational support for the Infrastructure & End User Services Asset Management function. Review hardware requests and perform needs assessments to determine if requests meet FCB hardware standards. Evaluate hardware purchasing requirement through reporting and analysis of inventory data. Ensure requests are reviewed and assigned in a timely manner and ensure adequate hardware is on-site for normal business requirements. Assist associates with ordering process and work with Hardware Asset Management and ITSM teams to report issues with systems/workflows. Coordinate activities related to asset management, including box pickup requests, termination reclamation, and assist with general equipment requests.
Responsibilities
- Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
- System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
- Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
- Reporting - Produces reports based on data analysis, user input, and system testing. Identifies patterns, discrepancies, and areas of improvement.
Qualifications
- Bachelor's Degree and 2 years of experience in Systems Support, or Analytics, or Operational Support OR High School Diploma or GED and 6 years of experience in Systems Support, or Analytics, or Operational Support
- Skills:
- PC Hardware Fundamentals, Hardware Asset Management, IT Asset Management
IT Hardware Asset Management Certification or CompTia A Certification preferred
We are an Equal Opportunity Employer and do not discriminate against applicants on the bases of race, color, religion, national origin, sex, age, disability, veteran or military status, sexual orientation, gender identity, genetic information, or any other legally protected status.