Floating Universal Associate I (Teller/New Accounts)

• Provide timely and courteous service by processing transactions in a professional and efficient manner, answering customer questions and referring customers to the appropriate area in such a manner that customer and department feedback is positive.
• Efficiently analyze and assess customer's financial needs and suggest Bank services that will exceed customer expectations by selling and cross-selling Bank products, obtaining required documents from the customer to open accounts and performing required computer input accurately and in compliance with banking regulation to create and maintain customer records.
• Be operationally efficient by maintaining daily transactions and balances in accordance with the established schedule (usually every other day) by researching outages and balancing the drawer in an accurate and timely manner. Able to research outages quickly and efficiently without assistance.
• Promote sales culture and referrals by actively participating in and promoting the Bank’s sales culture and participating in the referral process in accordance with customer needs and ensuring involvement in Bank promotions while meeting referral goals.
• Perform a variety of operational duties by following proper procedures for handling non-sufficient fund and collection items, balancing the ATM, monitoring video camera operations, maintaining the security checklist and various reports in an accurate and timely manner.
• Display a proactive team approach and assist where needed to provide customer service. Communicate and work with others to create an exceptional customer experience. Identify customer needs and develop solutions to exceed customer goals and expectations. Constructively interact with co-workers. 

There are four levels within the Universal Associate role.  The Universal Associate I:

• Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
• Opens and maintains deposit accounts for consumers and businesses.
• Completes all necessary maintenance on customer accounts.

HOURS will average approximately 40 per week and will include working some Saturdays.  Will fill in for vacations and will work in various offices in the region as needed.   This position is budgeted for 2,080 hours per year.