Community Banking Officer

Requirements for Community Banking Officer:

• Minimum of 5 years Branch Manager experience
• Business development experience
• Thorough knowledge of the features and benefits of all Bank products and services, Bank operating policies and procedures, Federal banking regulations, and Branch operations (including Teller operations, cash and ATM procedures)
• High School diploma (education beyond a High School diploma, preferred)
• Specialized banking education/training
• Proficient in:
  • English (reading, writing, grammar, mathematics)
  • PC skills
  • Problem-solving ability
• Skilled in interpersonal relations, communication, customer service and sales
• Demonstrated leadership, management, and supervisory skills
• Organizational and project management skills
• Ability to lift fifty (50) lbs. of coin
• Valid driver's license

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance (employer paid)
• 401(k) matching
• PTO (Paid Time Off)
• Paid Federal Bank holidays
• LTD insurance (employer paid)
• Flexible spending account
• Health savings account (employer contribution)
• LifeMart (employee discount program)

Responsibilities:

• Manage assigned Branch to meet financial service needs of customers in the community market area
• Implement strategies to achieve goals developed for the Branch, as part of the Retail Banking Division's annual operating plan
• Ensure Branch compliance with operating policies and procedures and outside regulatory requirements
• Directly supervise assigned personnel and communicate with appropriate management and staff personnel
• Provide periodic reports
• Lead, organize, and direct all inside and outside sales, Branch functions, and business development activities in order to achieve growth, excellent customer service, and profitability for the Bank
• Enhance Bank image through friendly, pro-active customer-driven servicing of needs in support of the goal of exceeding customer expectations
• Conduct relationships with customers in a manner that enhance the overall marketing effort of the Bank
• Ensure customer retention, as well as growth of the Branch and team
• Work with management in establishing growth, sales, and profit objectives, and provide input to objectives and in which performance will be measured and controlled
• Ensure the Branch is properly staffed to meet customer service needs, as well as sales objectives
• Ensure all customer service personnel are adequately trained with product knowledge and sales techniques
• Motivate and coach Branch team to ensure successful development and performance of all employees in customer experience, sales goals, and leadership
• Establish specific sales and customer service goals for each Sales Representative
• Ensure all sales and customer service reporting information is provided on a timely basis
• Conduct regularly scheduled sales and customer service meetings
• Serve as an active member of the Branch customer service team, accountable for sales performance
• Make "outside" sales and customer service calls on present and prospective customers within the Branch's market area
• Ensure all Branch operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor (e.g., office balancing, control of vault cash, etc)
• Provide proper security, maintenance, safety, and cleanliness of the Branch
• Supervise the opening and closing of the building and vault
• Make necessary provisions for the securing and accounting of negotiable papers
• Conduct regular self-audits within Branch
• Establish Customer Information Files (CIFs), open new accounts with appropriate identification, review all new accounts for accuracy and legitimacy, prepare outgoing wires, and place stops and holds on accounts, as required
• Participate in the development and execution of product plans
• Establish/coordinate Remote Capture process for business customers
• Ensure timely review of various Branch reports for accuracy
• Ensure timely submission of required reporting
• Actively participate in community organizations and activities in a manner which reflects favorably on the Bank
• Implement strategies to achieve goals assigned to the Branch Office, as established in the Retail Banking Division's annual operating plan
• Assist in the development of the annual budget for the Branch and adhere to budget parameters
• Abide by current laws and organizational policies and procedures designed and implemented to promote an environment free of harassment and illegal discriminatory behavior in the workplace
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements (e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensure that the office and all personnel adhere to the same)
• Assist in the selection of new personnel, as appropriate
• Make provisions for the proper orientation and training of new personnel
• Review employee performance throughout the probationary period and on a regularly scheduled basis thereafter, organize, schedule, and distribute work among assigned personnel
• Keep personnel informed of pertinent policies and procedures affecting the Branch and/or their jobs
• Create an atmosphere in which upward communication from employees is encouraged
• Administer personnel policies and procedures as established by Bank policy
• Communicate with the VP Regional Manager and appropriate staff personnel to integrate goals and activities
• Provide periodic reports to the VP Regional Manager and other Bank groups, as required
• Perform tasks supportive to the essential functions of the job, which may be altered or re-designed depending upon individual circumstances

First Commerce Bank is an Equal Opportunity Employer.  All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.