What are the responsibilities and job description for the System Administrator II/III position at First Commerce Bank?
**This is a Help Desk Technician position**
REQUIRED EXPERIENCE:
- Minimum of one (2) year of related experience
- Proficient in:
- English (reading, writing, grammar and mathematics)
- Interpersonal relations and communication
- Technical knowledge and skills to support bank's hardware, software, and networking, including support for various PCs, laptops, printers, phones, mobile devices, etc
- Problem solving, troubleshooting, and documentation, including complex technical issues
- Knowledge of/experience with Microsoft Windows 10, Windows Server, DNS, DHCP, TCP/IP, DFS, DATTO, VMWare virtualization technologies, and Active Directory, user accounts and permissions
- Knowledge of computer and network security principles
- Visual and auditory skills
- Ability to stand, stoop, crawl, reach, and lift items weighing 15 lbs or less
REQUIRED EDUCATION:
- Associate degree in related field, preferred
- A certification, preferred
- Specialized IT education/training
WHAT WE OFFER:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- PTO
- Paid Federal Bank Holidays
- LTD Insurance
- Flexible Spending Account
- Health Savings Account
- LifeMart (Employee Discount Program)
RESPONSIBILITIES INCLUDE:
- Perform various duties to support the Bank’s information technology
- Provides 1st-2nd Tiered level of support when working with end users to evaluate and resolve technological issues; provides end user help desk support over the phone, in person, or remotely.
- Provides 1st-2nd Tiered troubleshooting to resolve network issues, research solutions.
- Assists in supporting system backups, network firewalls, and VMWare virtualized environment.
- Responds to system outages.
- Performs hardware and software installations for existing and new branches.
- Assists with new branch openings.
- Maintains hardware and software inventories.
- Assists with employee change maintenance including user account creation, modification, deletion and password lockouts.
- Maintains various system logs.
- Compiles, analyzes, and summarizes system reports for management.
- Present IT-related onboarding material to new hires.
- Performs individual and Bank-wide employee training.
- Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment free of harassment and illegal discriminatory behavior in the workplace
- Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements
- Coordinates specific work tasks with other personnel within the departments to ensure the smooth and efficient flow of information
- Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.
- Responds to inquires relating to his/her particular area or to requests from other Bank personnel, within given time frames and within established policy.
First Commerce believes that a diverse group of talented, committed individuals, working as a team, make a real difference. We are dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.
First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
