What are the responsibilities and job description for the Branch Manager position at First Community Bank?
At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable events. Through a comprehensive wellness program, employees and their families challenge themselves to healthier lifestyles and receive the necessary motivation and tools. With over 40 locations in four states, First Community Bank offers competitive benefits and the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community!
Duties:
The Branch Manager is responsible for overseeing the daily activity of the retail branch by adequately staffing and scheduling the branch, coaching teammates, and measuring performance and client satisfaction on a regular and recurring basis by utilization of the various reporting tools provided by Business Intelligence. Other responsibilities include ensuring that all the bank's policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties. Ensure the customers' confidential information is properly protected and only used for official purposes. Improve customers' banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay. Meet or exceed budgeted expectations of retail non-interest branch income by setting expectations for fee collections, interchange by debit card penetration, NSF by monitoring clients making decision, and by reviewing waiver trends and tolerances. Ensure and track that retail team members are making qualified referrals to banking partners such as Wealth, Bankers Insurance, Mortgage, Commercial, and Treasury Services.
Qualifications:
- Bachelor's degree in related field or equivalent education and experience
- Seven years of retail bank experience
- Three years of management experience within a bank branch
- Proven record of outstanding customer service
- Ability to consistently lead by positive example
- Demonstrated proficiency using banking platforms and common office software and systems
- Strong verbal and written communication skills
- Strong attention to detail
- Ability to sit in front of a computer for extended periods of time
- Ability to travel, as needed