Loan Servicing Specialist

Job Responsibilities

Our goal is to maintain necessary loan servicing actions including monitoring and maintaining loan collateral insurance information in compliance with credit union policies, procedures and regulatory requirements.

• Arrive at work each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust.
• Monitor CPI tracking reports provided by contracted vendors for consumer and residential loan CPI deficiencies.
• Process loan CPI add-ons and refunds as well as CPI payment increases and decreases for consumer and residential real estate loans.
• Respond to members and insurance agents by phone or mail to take appropriate action to acquire the necessary insurance information.
• Scan and update business loan insurance information and loan collateral to ensure accurate tracking and reporting.
• Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.
• You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike!

Qualifications

• High school diploma or GED.
• At least one year of financial institution experience.
• Ability to operate a computer, telephone and other office equipment.
• Competitive team player, with a positive attitude willing to learn and adapt to change.
• Ability to communicate, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Benefits

We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.

Work Schedule

Monday-Friday, 8am-5pm.

About FCCU

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.

As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

Core Values-Strengthen Community by helping members grow and thrive.

• Community-Our Communities define who we are "People Helping People."
• Integrity-We will live and work with uncompromised integrity.
• Passion-We will display passion in our work and service to our membership.
• Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

You must complete an FCCU employment application located at https://www.myfccu.com/careers

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)