AVP Information Technology

On January 3rd 1966, in the back of a grocery store, First Federal Savings Bank opened our doors. Dick Belcher, CEO and founder, along with the board, envisioned a bank where friends and neighbors would feel like family. Our focus on people has allowed us to grow to be more than just a bank. We have expanded to 6 branches all over Northern Indiana and are considered to be a leading mortgage lender in Indiana.

Our mission statement says it very well: First Federal’s mission is to serve our customers with the newest, competitively priced products delivered to them with state-of-the-art technology; to provide to all First Federal Family members a favorable working environment with reasonable compensation and benefits; and to treat all customers and First Federal Family members in the manner that all would like to be treated.”

To simplify our beliefs and culture into a phrase, Dick Belcher says it best when stating, “We don’t want to be the biggest bank, just the best.”

Assistant Vice President of Information Technology

Department: Information Technology

Reports to: Executive VP Operations & Technology

Supervises: Network Administrator, Desktop Services & Support Technician, Imaging Specialist, & Imaging Assistant

Company Core Values:

• Respect/Golden Rule
• Commitment to Serve
• Flexibility
• Integrity
• Have fun!
  

Job Summary:

Leads, manages, coordinates development, installation, maintenance, and support of computer hardware infrastructure and software applications for bank data processing to ensure a secure and stable technology environment with bank and customer confidential data maintained, protected and backed-up. The role monitors work of IT department staff/resources and provides technical support, guidance, and development. Participates in the development and implementation of the bank’s IT strategic plan and game plan in accordance with the bank’s overall strategic plan and budgets and manages the IT budget. Communicates in a positive and effective way regarding all technology actions, initiatives, policies, procedures, and strategies with all staff levels.

Major Duties & Responsibilities:

The duties and responsibilities include, but are not limited to, the following primary duties:

Lead information technology technical support to Loan Origination Systems (LOS) development, implementation, maintenance and administration including Encompass, Transport, and other loan related systems/applications

Daily technology operations management of the Network Administrator and Desktop Services and Support Technician roles to ensure position general responsibilities, primary responsibilities, and essential functions expectations are successfully completed.

Develop and maintain awareness of Federal Financial Institution Examination Council (FFIEC) and industry best practice cyber security and technology guidelines and ensure the guidelines are successfully implemented into bank technology operations.

Provide oversight of the troubleshooting of user issues or inquiries (such as password resets, hardware problems or software support questions) and administration of the Bank’s information technology case logging system to ensure technical issues are properly reported and resolved within established quality service level guidelines; Respond to inquiries and refer issues to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved to ensure service expectations are successfully met.

Develop, implement, and maintain regular Information Technology Department reporting and dashboards to monitor successful department metrics performance including, but not limited to, security, vulnerability/patch management status, systems back-up and test restoration success, telecommunication bandwidth capacity and performance, outage summary and follow-up, desktop services and support ticket summary status, anti-virus/malware status, system up-time, and other metrics.

Assure audit/examination compliance and procedure quality control through internal and external reviews; recommend and initiate corrective actions; ensure system resources are in compliance with established Bank policies, procedures, federal regulations, and industry best practices standards.

Motivate, coach, monitor, and address reporting staff performance by establishment of individual staff goals and objectives and quarterly performance reviews to ensure maximum results. Work with staff to assist with development opportunities to benefit the bank and staff professional growth. Seek additional professional development opportunities and experiences.

Assist Operations/Technology bank leadership to maintain the annual review of accurate and current information technology policies, procedures and related documentation, such as installation settings, specifications, diagrams, floor plans, etc.

Assist Operations/Technology bank leadership with the administration, maintenance, testing, and updating bank business resumption contingency plans, IT risk assessments, Information Security Program, and IT vendor management responsibilities.

Assist the Information Security Officer and participate as a member of the Bank’s incident response team in the event of a technology emergency or breach in confidential information and, as required.

Develop, implement, and administer the change management process at it relates to system, software, or user changes.

Coordinate ongoing analysis of bank department processes and procedures to improve efficiency and increase customer service through technology utilization, workflow processes, and document imaging.

Participate on the Bank’s Technology Steering Committee and serve on other bank committees or initiatives, as required.

Knowledge, Skills & Abilities:

• Strong technical knowledge of virtualization, telecommunications, network, PC operating systems, network hardware, security, protocols, and standards
• Proven experience in IT infrastructure planning and development and project management skills
• Advanced knowledge and experience within Microsoft client/server network, VMWare virtualization, and virtual private network (VPN) environments
• Ability to conduct and direct research into IT issues and products as required
• Proven analytical, evaluative and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Positive and effective communication with discernment to tailor communication to various levels of technology expertise to individuals, departments, other groups in the bank, auditors/examiners, and vendors.
• Excellent interpersonal skills, written and oral communication skills and ability to present ideas in a business-friendly and user-friendly language
• Exceptional internal and external customer service orientation
• High level of motivation and keen attention to detail
• Extensive experience working in a team-oriented, collaborative environment
  

Education & Experience:

Bachelor’s Degree in a technology field and five years related work and managerial experience or commensurate certifications and experience with IT financial services experience is preferred.

Other Duties:

This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Company Conformance:

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical/Work Environment:

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

Fair Lending & Bank Secrecy Act:

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.

First Federal Savings Bank is an Equal Opportunity Employer