What are the responsibilities and job description for the Help Desk Specialist III position at First Financial Northwest Bank?
First Financial Northwest Bank continually strives to recruit the most talented, motivated employees in their respective fields. By providing interesting work, opportunities for personal and professional growth, plus an environment that values teamwork and work-life balance, we are able to attract and retain outstanding individuals. We pride ourselves on providing excellent benefits, competitive salaries and the opportunity for participation in the company’s long-term success.
Bring your enthusiasm to a company that’s eager to put your talents to use.
Help Desk Specialist III
Position Purpose: Our Help Desk Specialist will assist with computer hardware and software issues. The incumbent will be required to work on-site to assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
You should have extensive knowledge of Microsoft Office 365, Intune and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Help Desk Specialist provides fast and effective support for internal staff experiencing basic hardware and software issues.
If you are an ace IT problem-solver with good communication skills, we want to talk to you!
Primary Responsibilities
- Manage and monitor all installed computer systems and infrastructure
- Install, configure, test, and maintain operating systems, application software and system management tools
- Provide 3rd tier support for internal staff, responding to tickets and calls
- Liaise with vendors and other IT personnel for problem resolution
- Deploy new offices and networks, troubleshooting details on the fly
- Ability to drive between locations as required. (Mileage will be reimbursed from our headquarters in Renton.)
- Successful completion of required compliance related training within prescribed timelines
- Communicate well and fluidly using text-based forms of communication (Email, SMS, IM)
- Some weekend on-call duties required. (You will be paid a cell phone stipend!)
- Must be highly organized and presentable for business class clients
- Familiar with Audio Visual systems helpful
- Solid understanding of Change Control.
- Experience in Banking or regulated industry a plus
- Solid understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact
- Other duties as assigned
Competencies
- Proven work experience as Desktop Support Engineer, Support Technician, or similar
- Advanced knowledge of computer hardware and peripherals
- Knowledge of popular operating systems, software applications, and remote connection systems
- Ability to solve complex hardware and software issues
- Ability to travel and work after hours when necessary
- Firm grasp of DNS, DHCP, and VPN
- Capable of deploying new offices/small networks
- Active Directory / Group Policy configuration/manipulation
- Microsoft Windows server/workstation administration
- Familiarity with Desktop Central highly desirable
- Familiarity with Sophos Central highly desirable
- Familiarity with VMWare highly desirable
- Capable of some minor scripting highly desirable
Preferred Education/Training
- Bachelor’s degree OR 3 to 5 years in a fast-paced technical support role
- All industry certifications or certificates welcome (A , Net , Security , CISSP)
For over 95 years, we have built our reputation as a provider of financial solutions, a concierge of professional connections, and a partner in community service. Be a part of the next generation of First Financial Northwest Bank and join the excitement!
First Financial Northwest Bank (FFNWB) is proud to be an Equal Opportunity Employer. FFNWB does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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