Teller I

SUMMARY:  First Flight's mission is to help our members achieve financial success. The role of Teller I at First Flight is critical to the company mission as the teller will accurately and efficiently process member transactions while providing top-level member service. The Teller I will proactively engage members and identify opportunities for loan and deposit referrals that will better serve the member while accurately handling cash and responding to their needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

• Accurately process cash and check deposits along with cash withdrawals for members
• Accept loan and credit card payments
• Provide account balances and process transfers as requested by members
• Process money orders and wire transfers according to company procedures
• Warmly greet members as they enter the branch 
• Engage members and identify potential referral opportunities for deposit accounts and loans
• Process night deposits
• Maintain cash drawer and balance daily
• Buy and sell cash to the vault as needed
• Other tasks as assigned by managers

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 6 months of previous cash handling and customer service experience is required.
• Previous Bank Teller experience a plus, but not required.
• Must be able to navigate a MS Windows based system.
• Proactive member service skills
• Ability to multitask and work comfortably in busy settings.
• Excellent communication skills with the ability to listen to members and identify potential needs.
• Accurate cash handling skills while performing transactions efficiently.
• Minimum of High School Diploma or Equivalent required.

COMPETENCIES: 

To perform the job successfully, an individual should demonstrate the following competencies:

• Initiative: Goes beyond limits of tasks with little or no supervision; Takes action without being prompted to accomplish business results and going beyond what is required to ensure member satisfaction; Proactively recognizes issues that need to be attended to without waiting for task assignments; Responds to issues quickly, especially when urgency is realized; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Member Service:   Anticipating, understanding, and fulfilling member needs and expectations by providing excellent direct and indirect service; Acknowledges the member and clarifies needs; Responds promptly to member needs; Meets commitments; Manages emotional and upset customers with courtesy, empathy, tact and professionalism; Uses interpersonal skills to develop rapport and relationships.
• Communication Skills:  Conveying and receiving information and ideas efficiently and effectively; Able to read and interpret written information; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings and team discussions.
• Accuracy:  Precision, thoroughness, and accuracy of work to avoid errors; follows appropriate policies and procedures to ensure compliance; completes tasks correctly, efficiently and timely.
• Integrity:  Respects others; Maintains consistency, commitments, and confidentiality; Earns and affords trust; Characterizes personal and professional honesty, integrity, and ethics; Supports and upholds organizational values; Avoids conflict of interest and/or illegal or illicit business activity.
• Team Player: Working effectively as part of a team through the practices of subordination, support, and cooperation; Cooperates fully to assist in work completion; Proactively offers help and support; Encourages team success.
• Reliability: Reporting to work regularly within timekeeping guidelines; Planning and notifying manager timely for absences; Arrives and departs, as scheduled, in a timely manner; Punctual and timely for meetings; Demonstrating trustworthiness and consistent ability to maintain and honor commitments; Serves as a reliable go-to individual for support and assistance.
• Professionalism:  Dresses appropriately and maintains professional business-like image and attire; Displays professional disposition with open and warm demeanor; Communicates assertively with poise and a self-assured tone and volume; Demonstrates confidence and maintains calm composure; applies coaching and feedback to improve performance.
• Problem Solving:  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Seek input from others and escalate for resolution as necessary; Uses reason and logic even when dealing with emotional topics.

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