Treasury Management Fulfillment Specialist I

Job Description

The Treasury Management (TM) Fulfillment Specialist is responsible for providing accurate and timely input of incoming product implementation and validation of information coming from Treasury Managements Sales and markets across the footprint.  This position plays a key role in the end-to-end customer implementation function and is critical to a high quality on-boarding customer experience.   

* Location is flexible - Preferred cities include Dallas, Atlanta, Memphis, Birmingham, Charlotte & Nashville

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for receiving incoming product setups and maintenance thru the iFocus queue and playing a key role in the end to end client implementation process for Treasury Management Services
• Verifies incoming information is accurate and complete
• Enters setup information or maintenance in the correct backend system for, but not limited to Online Banking, Remote Deposit Capture, Analysis, and Data Transmissions
• Assist Client Implementation team with file mappers and testing of Positive Pay check issue files, ACH NACHA files, Wire files and any Integrated Payable/Receivables files
• Coordinate the efficient operation of the department by maintaining confidentiality
• Assist in direct bottom line impact by fast-tracking new revenue flow and positively influencing customer satisfaction by delivering a superior on-boarding experience
• Maintain a high level understanding and ability to navigate across the bank’s internal and customer facing systems
• Possess and demonstrate a high level of professionalism and communicate in a clear, concise manner
• Attend meetings and training as required to continue development and to enhance knowledge of TM products, processes and technologies
• Other duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Bachelor's degree (BA/BS) from four-year college or university and two-three years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree 
• Previous implementation/fulfillment experience a plus
• Knowledge of treasury management products, functions, support systems and related policies, procedures and regulatory issues
• Strong commitment to client satisfaction
• Excellent written and verbal communication skills a must; candidate should be able manage internal and external relationships effectively
• Ability to self-prioritize
• Strong planning, project organization skills and attention to detail

 

LANGUAGE SKILLS:

 

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

COMPUTER AND OFFICE EQUIPMENT SKILLS:

Microsoft Office Suite including Word, Excel and PowerPoint

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Certified Treasury Professional (CTP) desirable

WORK HOURS: Monday thru Friday from 8:00am to 5:00pm

#LI-KK1

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)