Garnishment Subpoena Specialist I

Billings, MT Full Time
POSTED ON 5/22/2024
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is available at the Great West Center in Billings, MT.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

  • Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
  • Child Care Assistance Program for eligible dependent(s).
  • We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
  • The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

Provides exceptional customer support for both internal and external clients to assist in risk mitigation and process levies/garnishments with an understanding in subpoenas for all branches in FIB's footprint. Expected to be up to date and knowledgeable in all the state laws and regulations for levies/garnishments and actively and independently seeks continued education as trends change. Responsible for managing multiple tasks at any given time and prioritize based on risk to the Bank and our clients.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Provides exceptional customer service to internal and external clients while maintaining focus on risk mitigation. This includes but not limited to:
    • Answering banking inquiries from branch personnel and directing them to the correct department or individual.
    • Taking responsibility for monitoring and responding to questions sent in the financial crimes email box regarding legal documents.
  • Solid understanding of our digital banking platform, and the unique risks associated with those services.
  • Processes all levies/garnishments in an accurate & timely manner according to regulations, state and federal laws, rules & procedures. This includes but not limited to:
    • Research and analyzes whether it is appropriate to process garnishment/writ/levy and determine which accounts can be garnished.
    • Charges customer accounts the proper processing fee.
    • Debits customer accounts to pay garnishment/levy when required.
    • Applies appropriate state and federal law exemptions.
    • Drafts appropriate responses and sends required correspondence to requesting parties and clients.
    • Communicates with all parties involved (internal and external) regarding inquiries concerning these document types.
  • Communicates with legal counsel and law enforcement agencies (IRS, FBI, Local Law Enforcement, DEA, etc.) when necessary, to process legal documents appropriately and timely.
  • Maintains a thorough understanding of laws & regulations for all legal document processing.
  • Quickly assesses a client's banking information utilizing the Verafin software and other resources.
  • Remains calm and controlled while handling stressful conversations with clients and bank employees and understands when to escalate to management.
  • Fields multiple demands throughout the day and prioritizes duties based on risk and urgency.
  • Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities.
  • Assists in occasional administrative support (opening and distributing mail).
  • Assists in special projects and tasks for the department as directed.
  • Accepting of change as a growth opportunity and flexible with working environment.
  • Embraces First Interstate Bank vision, mission, and values.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from a two-year college or technical school; or six month to one year related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS & REQUIREMENTS

Good verbal and written communication skills. Ability to appropriately escalate issues requiring problem solving and decision making. Understanding legal terminology preferred. Knowledge of bank records and account opening documents required. Ability to deal discreetly with confidential information required. Ability to work under pressure, independently, multi-task and handle multiple tasks under tight time constraints.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions,

proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee frequently is required to stand and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs that are on the Garnishment Subpoena Specialist I career path.

Click the checkbox next to the jobs that you are interested in.

Income Estimation: 
$39,298 - $49,674
Income Estimation: 
$43,209 - $58,537
Income Estimation: 
$48,077 - $66,329
Income Estimation: 
$77,556 - $138,917
Income Estimation: 
$69,475 - $99,810
Income Estimation: 
$83,217 - $139,006
Income Estimation: 
$53,327 - $79,564
Income Estimation: 
$43,358 - $58,099
Income Estimation: 
$77,556 - $138,917
Income Estimation: 
$68,854 - $102,080
Income Estimation: 
$69,475 - $99,810
Income Estimation: 
$83,217 - $139,006

Sign up to receive alerts about other jobs with skills like those required for the Garnishment Subpoena Specialist I.

Click the checkbox next to the jobs that you are interested in.

  • Account Management Skill

    • Income Estimation: $61,439 - $93,750
    • Income Estimation: $64,121 - $90,437
  • Customer Service Skill

    • Income Estimation: $38,144 - $66,232
    • Income Estimation: $41,811 - $58,565
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at First Interstate Bank

First Interstate Bank
Hired Organization Address Sioux Falls, SD Full Time
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is lo...
First Interstate Bank
Hired Organization Address Grand Island, NE Full Time
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal . What’s Important to ...
First Interstate Bank
Hired Organization Address Bend, OR Full Time
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal . This position is loc...
First Interstate Bank
Hired Organization Address Mobridge, SD Full Time
This position is located at our Mobridge, SD branch. What’s Important to You We know your career is just one aspect of a...

Not the job you're looking for? Here are some other Garnishment Subpoena Specialist I jobs in the Billings, MT area that may be a better fit.

Parts Warehouse Specialist

I-State Truck Center, Billings, MT

Client Support Specialist I

First Interstate Bank, Billings, MT