What are the responsibilities and job description for the Assistant Branch Manager position at First Mid?
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.
Responsibilities include, but are not limited to:
- Responsible for leading the team to ensure an exceptional customer and team member experience.
- Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
- Communicates and ensures adherence to all bank initiatives, compliance, security and operational policies and procedures as well as financial loss standards.
- Supervises and coaches Tellers and Universal Bankers on sales and operational duties.
- Assists Branch Manager as needed and provides leadership in the absence of the branch management.
- May process customer account requests and maintain a cash drawer as needed.
- May process consumer loan requests.
- Analyzes and reviews legal documentation associated with opening accounts.
- Resolves customer concerns promptly and efficiently.
- Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management and security of the branch.
- Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload and appropriate project delegation.
- Oversees the opening/closing process of the branch.
- Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
- Selects, trains, supervises and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
- May be required to work in other First Mid Banking centers
SALES:
- Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.
- Develops goals for retail team and accesses progress of the individuals and the branch to meet corporate initiatives.
- Serves as an ambassador for company culture.
- Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.
Qualifications
Education:
- High School Diploma/GED required.
Experience:
- 2 years’ experience in the financial industry
- 1 years of sales or goal-based environment.
Skills:
- Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
LP123
Salary : $39,300 - $49,800
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