Fraud Prevention Manager
Job Posting for Fraud Prevention Manager at First National Bank of Omaha
At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.
Our Modern, Flexible Workplace:
At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you! The location category for this role may vary based on business needs, and has not yet been determined. Please contact TAGAdmin@fnni.com to obtain applicable details from our Talent Acquisition team. To ensure you receive a response, include the following number for this job in the subject line of your message. Job number: R-20222136
About this Role:
Role Description:
This position will be responsible for leading a team in a 24x7, 365 day per year fraud prevention and disputes call center within the Fraud Department in Consumer Banking Division of First National Bank. The team is comprised of Fraud Prevention and Disputes Specialists who monitor and verify potential fraudulent or disputed activity. The manager will be responsible for creating a client focused culture that drives their team to be highly productive and meet/exceed monthly statistical goals. This manager’s ongoing responsibilities include frontline management of the team, staff development and achievement of business goals.
Hours:
2:00PM - 11:00PM Monday-Friday
Onsite and/or Work from home available
Key Accountabilities:
Implement People Management Accountabilities:
-
Recruiting and selection for all positions within the department
- Ensure the right person is in the right role
- Coaching and development of staff including quality of work, employee feedback, monthly 1:1 meetings and annual employee reviews
- Assess team performance and communicate to ensure that each member of the team is aware of their performance, as well as execution of action plans to improve performance as necessary
- Ensure proper and appropriate fraud risk practices and decisions are made in the department
- Develop and execute continuous and ongoing training for staff as needed
- Promote positivity and build a high level of trust and professionalism within the department
Implement Core Management Accountabilities:
- Develop a clear vision, strategy, and plan of action for Fraud Prevention teams
- Identify opportunities and provide input for the enhancement of technology, systems, policies and procedures
- Lead and/or assist in the implementation of policy and procedure changes and ensure that all changes to policy or procedure are incorporated into the daily workflow
- Manage daily operations in Fraud Prevention according to procedure including staff and workflows within budgeted expectations
- Ability to communication with others at all levels through multiple channels
- Exhibit professional behavior and promote positive working relationships
- Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program as applicable to your job duties. Complete compliance training and adhere to internal procedures and controls as required
Communication, Building Relationships & Continuous Improvement:
- Ability to communicate with and influence staff, peers and senior leadership
- Work directly with various internal departments to further the goals of the department and enterprise
Knowledge, Skills, Education and Experience:
Required:
- Experienced leadership skills to manage in a fast paced environment and develop staff
- Demonstrated ability to manage and coordinate multiple tasks and functions
- Superior verbal and written communication skills
- Ability to conduct department analysis and develop solutions/recommendations
- High level of enthusiasm and professionalism
- Microsoft Office experience (Word, Excel, Power Point, Outlook)
Preferred:
- Three years of experience managing staff
Equity, Diversity, & Inclusion:
FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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Salary.com Estimation for Fraud Prevention Manager in Omaha, NE
$92,479 to $123,092
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