Operations Specialist

Who we are

We are a family-owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. We take great pride in the relationships we built and the lives we impact. We offer the strength of a big bank combined with local decision-making and hometown involvement, setting our community bank apart from the rest.

Our mission

Our mission is to support the financial goals of individuals and businesses in the communities we call home by offering every person a better banking experience.

Our values

• Passion: We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment: We do not shy away from accountability. We together as a team and embrace the spirit of service.
• Leadership: We are competitive leaders in our markets and a go-to source for finance and lending.
• Community: We’re proud to support each other and our local communities. We win when our customers win.

To learn more about us, visit www.firstnationalbanks.bank

About the role

The Operations Specialist is responsible for a variety of regular and recurring deposit operations functions, to support overall bank operations. Responsibilities include electronic fund transfers, processing daily overdraft and exception items, deposit maintenance and account research, as well as special projects related to bank deposit operations.

Position can be located in Moline, IL or Fulda, MN. This is not a remote position.

What you will do

• Works with unposted items, overdrafts and exceptions, deposit maintenance and account research, processing legal notices, account analysis, and entry and maintenance of item
• Provides customer support for electronic transfers of funds and processing disputes on various types of transactions.
• Ensures return processes and handling of unauthorized transactions for ACH, debit card, and checks are handled timely and accurately.
• Supports business and retail banking platforms including reviewing remote deposit items, adding accounts, creating and reviewing commercial set ups and processing monthly billing.
• Reviews account documentation for Deposit and CD products for completeness and accuracy.
• Completes requests from internal and external clients regarding account maintenance, asset verifications, research requests and generates reports.
• Assists internal departments and external customers with deposit related processing inquiries.
• Provides back-up Deposit Support functions such as wires, vault and fraud.
• Assists with special projects including system integrations, upgrades or releases.
• Other duties as assigned.

What you will need

• High School diploma or equivalent.
• Previous banking operations experience in accounting or deposit operations preferred.
• Functional knowledge of accounting concepts and procedures and banking operations.
• Strong PC skills including proficiency in MS Excel and Word.

What we offer

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• A competitive 6% 401k match
• And more!

Candidate must pass a pre-employment screening including credit history and criminal record check.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)