What are the responsibilities and job description for the Financial Services Representative position at First National Bank?
Job Summary:
The Financial Service Representative is responsible for ensuring customer satisfaction and making decisions on behalf of the bank. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including opening new accounts, assisting with loan processing, etc.
Job Responsibilities
- Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, and offering solutions that fit their specific needs.
- Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH and Wire transfers, and more.
- Maintains and up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
- Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
- Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
- Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
- Acts as a strong team player, and is willing to assist with a variety of tasks when required.
- Understands the technical side of banking and the software utilized by bank staff.
- Performs other duties as assigned.
Job Qualifications:
- Bachelor’s degree in Accounting, Finance, Business Administration, or related field of study preferred, not required.
- 2 years Banking experience preferred, not required.
- Understanding of banking regulations required.
- Experience with electronic banking desired
This position will give you an opportunity to join a progressive, growing banking organization that offers a competitive salary and a competitive benefits package. Successful applicants must pass pre-employment screening including credit history and criminal record check.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
