Bilingual Universal Banker I

Location: Sioux Falls, SD
Shift: M-F 8:30am-5:00pm (Including 1 Saturday per month)
Job Status: Full-Time
Company: First PREMIER Bank

About the Role
The Universal Banker provides PREMIER customer service to all bank customers while assisting the Branch with sales and servicing activities. This individual sells and originates personal deposit and small loan accounts. Additional duties include providing support to all areas of the Branch, including the lobby and teller line.

Job Duties and Responsibilities

• Provides PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.
• Processes customer transactions including deposits, withdrawals, cashing of checks, redemption of savings bonds, acceptance of payments (loans, credit card, credit lines, etc.), issuance of Cashier’s Checks and Gift Cards.
• Transacts a determined percentage of monthly branch teller transactions.
• Independently prepares, completes, reviews, and takes action on weekly, bi-weekly, and monthly branch reports. Performs receptions duties as needed; professionally administers telephone calls, greets and directs bank customers and visitors.
• Processes consumer and commercial customer requests for new account(s) (checking, savings, certificates of deposit, safe deposit box, etc.), account closure, and notary services; maintains customer accounts, addresses, etc.; assists with problems and questions; resolves fraud and other disputes.
• Maintains a thorough understanding of the deposit and loan account platforms and all other applications within the core system.
• Performs consumer loan processing tasks by interviewing consumer loan customer(s) and entering data into Decision Pro, obtaining financial information for consumer loan applications, preparing loan documents, boarding loans, processing disbursements, ensures all regulatory concerns are addressed, prepares and sends completed loan file(s) to Loan Servicing.
• Understands all regulatory expectations and changes as they relate to bank deposits and lending.
• Adheres to the on-boarding process to cross sell products and services at account opening in addition to referring prospects and current customer to Universal Banker II and other departments within the bank.
• Meets established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.
• Assists and supports any call program activities.
• Participates in community events creating brand awareness.

Skills and Qualifications

• Must be fluent in English and Spanish
• Must have excellent interpersonal skills; being able to communicate both in person and on the phone.
• A basic understanding of the banking industry is preferred.
• Combination of education/experience that would enable incumbent to meet essential functions and required competencies of the position.
• 1-2 years of cash handling, customer service and/or banking experience is required.
• Basic computer skills and proficiency of the English language.
• Ability to concentrate and work independently.
• Capacity to learn, adapt to change, and become proficient quickly.
• Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold the PREMIER Way.

Competitive Benefits Package

• Full medical benefits when working 20 hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Licenses & Certifications

• NMLS