Dispatcher - Security and Alarm Monitor/Response

Position: Dispatcher

Location: 4970 SW Griffith Dr, Beaverton, OR 97005

Schedule Available:

• Wednesday - Friday 0000-0800; Saturday & Sunday 2300-0700

Pay: Starts at $17/hr

**Merit based pay raises! Additional licenses and certification obtained, along with additional years of experience, determine pay rate within this range. If you have zero years of experience, you will start at $17/hr**

Benefits:

• Training, resources, and continued support for your role
• Company provided uniforms
• Health|Dental|Vision – 80% paid by company
• 401K with 50% employer contributions up to 5% of salary
• PTO, Vacation and Paid Holidays
• Paid Volunteer Time
• TriMet Monthly Pass – 50% paid by company
• Fitness Gym Reimbursement up to $30/Month (Keep your current gym!)
• Employee recognition, awards, employee of the month, Annual Holiday and Summer parties, and team-building activities
• Career advancement and raises for longevity – we have employees who’ve been with us for over 20 years!

About First Response:

First Response is a family-owned business founded right here in Oregon over 30 years ago. We take pride in serving our community, delivering true peace of mind by providing life-safety and security solutions to businesses and homeowners alike. Our approach is unmatched and stands out against our competitors here in the Northwest: We're the only security company that can install electronic detection hardware, provide physical security, and own and operate our own security and dispatch monitoring center. Through our unique and all-encompassing business model, we have built a strong reputation, allowing us to become the LARGEST locally owned security companies in Oregon!

Check out our website: www.fr-inc.com

What You Bring:

As a Dispatcher, you are the first person that community members are in contact with. We are looking for individuals who have a heart and truly want to make an impact in their local community. An ideal candidate for this position will be interested in the safety and well-being of others and are willing to go that extra mile to ensure security.

• Empathetic approach to a variety of calls
• Basic computer, Internet, phone, and average typing knowledge/ability
• Dedication to safety and problem solving; you are our first impression!
• High emotional intelligence
• Ability to multi-task and pivot from situation to situation
• Ability to pass a background check and a drug screen
• High school diploma or equivalent

Duties and Responsibilities:

• Electronically process medical, burglary, and life safety alarm signals and dispatch them to appropriate response personnel
• Monitor and accurately record the time that all calls are received, as well as when they are dispatched, the time that the officer goes en-route, arrives, and clears the call
• Monitor two public radio channels of communications for officers in need of back-up or assistance of any kind; act as stand-by for any issues that may arise
• Monitor Portland’s Employee 3000 line to ensure that all on-site officers have logged in at their appropriate sites and are on time
• Answer all incoming telephone calls and transfer calls according to documentation provided by the caller
• Provide hourly status checks for on-site security officers
• Complete and assist with any special projects or directives from the Central Station Manager

Made it this far? Schedule a phone interview after submitting your resume: https://calendly.com/firstresponseinc/30min

The most important thing you should know about iWatch Communications and First Response is that we care about you. We know that the best way to take care of our customers is to first take care of our people. By joining our team, you’re joining a team of kind and compassionate change-makers.

iWatch Communications and First Response Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Overnight shift
• Overtime

Experience:

• Typing: 2 years (Required)

Work Location: In person