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Retail Operations Associate

First Sentinel Bank
Lebanon, VA Full Time
POSTED ON 10/28/2022 CLOSED ON 11/14/2022

What are the responsibilities and job description for the Retail Operations Associate position at First Sentinel Bank?

Reports To:  Retail Operations Supervisor
Supervises:  None
Status:  Regular/Full-Time (40 hrs/wk)
Job Family: Retail Operations
Classification:  Hourly/Non-Exempt
Date Revised: 10/2022
 
Job Summary:
A retail operations associate, is a bank employee who helps clients of the bank with routine financial transactions. Their day-to-day duties include making deposits, handling withdrawals and issuing money orders or cashier’s checks to bank customers.
 
Specific Job Functions:
  • Recording transactions, which involves logging checks and preparing transaction reports
  • Counting and packaging currency
  • Reconciling cash drawers
  • Opening new accounts and helping with loan applications
  • Promoting the bank’s products and services
  • Keeping customers’ personal information confidential
  • Communicating with other bank team members
 
KSAs (Knowledge, Skills, Abilities)
  • Written and verbal communication skills
  • Organization skills
  • Time-management skills
  • Teamwork skills
  • Multitasking skills
  • The ability to process transactions quickly and accurately in a fast-paced environment
  • Computer literacy
 
Additional Requirements (Education, Experience)
  • High School Diploma or equivalent.  Associate’s degree in accounting, finance, business administration, or other related field preferred.
  • At least 1 year experience in a cash handling and/or customer service environment.
  • Some experience in finance, banking, accounting, or similar industry preferred.
  • Must be able to occasionally travel for training or other business-related matters.
 
 

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