Mortgage Sales Manager
Job Posting for Mortgage Sales Manager at FIRST SERVICE CREDIT UNION
Address: 16430 Park Ten Place, Houston, Texas 77084
Role: The Mortgage Sales Manager (SM) provides professional mortgage services to borrowers and members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. SMs work independently training MLOs on making sales calls to Members, Realtors, Builders, Financial Planners, or other sources including referrals from members of FSCU clients. Other typical referral sources with whom the SM will direct MLOs to develop business relationships with include land developers, real estate attorneys, accountants, insurance agents, financial consultants, real estate appraisers, and banks. Employee will be hired as a FSCU employee and become licensed with NMLS and State of Texas within 60 days from start date.
Essential Functions & Responsibilities:
- Manage and oversee activities of MLOs, train on sales calls and sales process, direct outside activities for SEGs, First Tim Home Buyer events, and other regular marketing events as directed.
- Recruit, interview, recommend additional MLOs to continuously improve the production of the mortgage origination.
- Performs other job duties as assigned.
- Coordinates mortgage loan training and education for the staff.
- Works with the marketing staff in developing mortgage loan promotions.
- Develop referral contacts (realtors, builders, professional and personal contacts).
- Maintain knowledge of available loan products, processing procedures, and underwriting and general department guidelines.
- Manage pipeline for MLOs originated loans through closing and complete required management reports.
- Communicate with branches and/or applicants (upon need) of providing timely updates and progress reports.
Performance Measurements:
1. Ensure the department is providing professional, timely, personal service to all members and associates by responding to all messages and correspondence within 4 hours.
2. Develop and maintain a highly qualified staff possessing maintaining knowledge of all mortgage products and rates both with the credit union and the industry as a whole, sufficient to meet the daily lending demands for members.
3. Ensure all mortgage lending activity is in compliance with established policies, procedures, rules and regulations.
4. Ensure the department meets or exceeds 100% of established goals.
Knowledge and Skills:
Experience - One year to three years of similar or related experience.
Education - NMLS required training and licensed in the state of Texas and perhaps other states as company expands.(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills:
1. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans.
2. Must have working knowledge of regulations affecting mortgage lending.
3. Must have good communication skills.
4. Must have working knowledge of Loan Origination Systems in general, as well as spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator
Physical Requirements:
While performing the duties of the job, the employee is regularly required to:
-position self to move about the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-ability to transport a minimum of 10 pounds.
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Job openings at FIRST SERVICE CREDIT UNION
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