Case Manager Shelter/Safe Ground Locations

First Step Communities

Job Description

Job Title: SafeGround Site Supervisor

Program: SafeGround Safe Camping, Safe Parking Facilities

Reports To: Program Director, Executive Director

FLSA Status: Non-Exempt

Revision Date: May 2022

Pay: $18 per hour to start

Full and Part- time shifts available

First Step Communities (FSC) is a Sacramento non-profit with the mission to create interim housing and emergency shelter for people experiencing homelessness. FSC has one opening for a full-time SafeGround Site Supervisor (Evening).

Working as part of a team, the SafeGround Site Supervisor (Evening) will lead the team of SafeGround Shelter Workers who will provide hands-on staffing support for the SafeGround clients. This position will oversee the food service, overnight housing and at times, the exit of homeless guests at the shelter. Responsible for appropriately managing any conflict that is escalated by a Shelter Worker.

Site Location: SafeGround, Any Campus

Work Schedule: Full-time. Monday – Friday 4PM – 12:30AM

Duties and Responsibilities: include the following. Specific duties may vary based on the shift. Other duties may be assigned.

• Oversees the direction and monitoring of the clients while at the shelter location.
• Intervenes in any conflict that should arise between clients and shelter workers, where the worker is unable to resolve the issue using approved de-escalation methods.
• At times, oversees the exit of clients from the shelter and distribution of stored belongings.
• Works alongside Shelter Workers as needed to support the shelter.
• Monitors supplies to ensure availability of supplies as needed.
• Regular, predictable attendance is required.
• Ability to get along and work effectively with others.

Supervisory Responsibilities: Directly supervises Shelter Worker employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; scheduling, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

Education and Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience including a degree in progress.

Other Skills and Abilities:

• Previous Supervisory experience preferred.
• Understanding of the homeless population and their unique trauma-based needs.
• Previous work with Transition Aged Youth (TAY) preferred.
• Strong verbal communication and listening skills.
• Ability to exercise extreme patience.
• Must be comfortable working with people and flexible in unpredictable environments.
• Ability to think quickly and respond calmly to stressful/ emergency situations.

Pay Rate: $18 per hour to start

Summary: Working as part of a team, CSAs will monitor and direct the clients in all areas of the campus. CSAs are responsible for keeping safety watch, day and night, and performing conflict resolution should issues arise. The FSC SafeGround is for adults 18 and over and the CSA staff will work mainly as lot attendants at various locations.

Essential Duties and Responsibilities: include the following. Specific duties may vary based on location and shift. Other duties may be assigned.

• Monitor and facilitate the transition of guests from the intake lot or parking areas to shelter/cabins to dining (Grove location only), counseling, meeting and/or classroom areas.
• Keep safety watch day and night and lead conflict resolution should issues requiring intervention arise.
• Assist guests when needed.
• Escalate to Management’s attention any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults and elder/senior citizens.
• Help clients access stored possessions (if any) and process their exit from the facility as required.
• Help clients deposit and collect cell phones for charge (W/X Location Only).
• Receive, process, distribute and store donation items received from the public.
• Assembles and disassembles tents, and facilitates the movement of client belongings from one location to another.
• Performs facility cleaning and maintenance, including camp site cleanup.
• Regular, predictable attendance is required.
• Writes clear and legible daily activity logs and incident reports.
• Ability to get along and work effectively with others.
• Ability to work outdoors in varying weather conditions.

Supervisory Responsibilities: This job has no supervisory duties.

Measures of Performance: The CSA shall be considered to be performing in an acceptable manner when the following have been accomplished:

• Customer Service – Manages difficult or emotional client situations; Responds promptly to client needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural and gender differences; Educates others on the value of diversity; Promotes a harassment-free environment; Supports and builds a diverse workforce.
• Ethics – Treats all people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
• Personal Credibility – Does what he/she commits to doing; Respects the confidentiality, information, or concerns shared by clients; Is honest and forthright with people; Carries his/her fair share of the workload.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent changes, delays, or unexpected events.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Interpersonal Awareness –Understands the interests and important concerns of others; Notices and accurately interprets what others are feeling based on their choice of words, tone of voice, expressions, and other nonverbal behavior; Anticipates how others will react to a situation; Listens attentively to people’s ideas and concerns.
• Building Collaborative Relationships – Asks about the other persons’ personal experiences, interests and family; Shows an interest in what others have to say; acknowledges their perspective and ideas; Recognizes the business concerns and perspectives of others; Tries to build relationships with people whose assistance, cooperation and support may be needed.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: No specific educational requirement; High school diploma and one to three months related experience and/or training preferred.

Language Skills: Independent and effective fluency in the English language. Ability to read and comprehend simple instructions, short correspondence and memos. Can express themselves fluently and spontaneously without much obvious searching for expressions. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.

Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills: To perform this job successfully, an individual should have knowledge of a computer or tablet and accompanying applications and software. Knowledge of basic office equipment should include: Internet and email, copy and fax machines, and telephone.

Certificates, Licenses, Registrations: A current CA driver’s license and proof of auto insurance are required.

Other Skills and Abilities:

• Understanding of the homeless population and their unique needs.
• Strong verbal communication and listening skills.
• Ability to exercise extreme patience.
• Must be comfortable working with people and flexible in unpredictable environments.
• Ability to think quickly and respond calmly to stressful/ emergency situations.

Physical and Emotional Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The inability to cope with a stressful work environment does not constitute a protected disability.

While performing the duties of this job, the employee is required to:

V – Very Often / F – Frequently / O – Occasionally / R - Rarely

Sit

O

Use keyboard

O

Stoop, kneel, crouch or crawl

F

Hear

V

Stand

V

Use hands to feel

F

Climb or balance

O

Talk

V

Walk

V

Reach with hands/arms

F

Must frequently lift or move up to 25 pounds. Specific vision abilities required by this job include: low light (night) vision, close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment varies from quiet to very noisy.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location