Casualty Claims Manager 47212

First things First: Who are we?

Twice the size of our next largest competitor, First Student is the leading school transportation solutions provider in North America. Every day, we complete 5 million student journeys, moving more passengers than all U.S. airlines combined. With a team of highly trained drivers and the industry's strongest safety record, First Student delivers reliable, quality services including full-service transportation and management, special-needs transportation, route optimization and scheduling, maintenance, and charter services for 1,100 school district contracts.

This role is for a claim's leader of our core claims group. This leader will manage Claims Specialist and Property Adjusters who handle claims under $250k. The ideal candidate for this role will be an experienced claim professional and leader with extensive experience managing and/or handling liability claims on a national basis. This role provides leadership to staff by leading organizational change, developing and empowering staff, cultivating relationships, and putting staff in a position to succeed. This leader will manage and coach an effective team with diverse skills and perspectives to achieve common goals. This leader will drive engagement and create a climate where staff are motivated to do their best.

Major Responsibilities

• Ensure all claims are managed in compliance with regulatory requirements and company guidelines.
• Oversee all processes and procedures to ensure operational efficiency.
• Ensure prompt, efficient, and accurate claim payments by maintaining necessary claim controls and guidelines, thereby providing high levels of customer service.
• Implement and administer established policy/procedures by effective management of claims.
• Assist in the execution of controls and guidelines for department; supervise and monitor the claims handled by the staff adjusters.
• Ensure prompt resolution of policy coverage issues which comply with state laws, including unfair claims practices statutes to include review and approval of all coverage related letters drafted by staff adjusters.
• Review individual claim files to determine compliance with policy/procedures and provide results of review to claim representatives; monitor and revise case reserves to ensure accuracy to cover expected losses.
• Select, develop, motivate, and train a quality staff to achieve Claims Department objectives.
• Responsible for training to facilitate continued development of staff to achieve Claims Department objectives productivity, policies/procedures, and department and/or company objectives. Training could include organizing and facilitating weekly claim round table meeting for training and development of adjusters.
• Monitor and evaluates employee performance; provides frequent feedback regarding performance and prepares annual performance evaluation. Responsible for hiring and terminating employees.
• Attend industry-related courses or participates in professional associations to maintain a company presence in the insurance field and to keep abreast of new information and laws related to insurance issues.
• Administer all staff performance reviews.
• Travel as needed to attend meetings.
• Work with the Vice President of Claims on various matters.

Desired Skills and Experience

• Bachelors' degree with 7 years of relevant claims experience or equivalent.
• Must have 2 years of management experience.
• License (preferred).
• Experience handling auto and general liability claims.
• Must have strong Litigation Management skills.
• Must have strong negotiation skills.
• Must be able to read and interpret coverage and have experience in handling coverage issues.
• Must maintain necessary state adjuster license as needed.
• Must have the ability to lead a team.
• Excellent oral and written communication skills to communicate internally and externally.
• Advanced critical thinking and problem-solving skills.
• Superior attention to detail and customer service skills.
• Strong organizational and time management skills.
• Ability to set priorities and multitask in a fast-paced environment.

First for a Reason

• Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.

• Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

• Professional Advancement

Start here. Go far. We believe in promoting from within ... which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First.

• Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

• Benefits

We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Apply today and get your career on the road with First Student!

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.