What are the responsibilities and job description for the FirstAlt Trip Services Rep ll - Full-time (PA) position at First Student?
First for a reason:
At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.
Now Hiring Trip Service Representative
Location: Remote PA
Schedule: Monday - Friday; 8-hour shift
Hours of Operations: 6AM to 6PM
At FirstAlt, our Trip Service Representative are a constant reflection of our companys commitment to safety and customer service. The Trip Service Representative is responsible for providing operational oversight of daily trips.
Trip Service Representative Responsibilities:
Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
This position requires a high level of customer service communication and care .
Handle escalated situations with a sense of urgency, calmness, and professionalism .
When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
Receive incoming Clients calls with a high level of professionalism and care
Problem-solve transportation concerns from parents, clients, and Transportation Partners.
Effectively communicate via telephone, email, text message, and chat applications with a wide variety of customers, clients and employees.
Successfully navigate multiple computer systems and applications simultaneously.
When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document.
Ability to cross-train and assist in other departments or projects at your manager's request. This would typically be done between call volume peaks
Handle escalated situations with a sense of urgency, calmness, and professionalism.
Detail and solution orientated while being part of a team environment.
Duties and responsibilities are not limited to above descriptions and can be modified or changed at the discretion of Management.
Trip Service Representative Experience and Skills Required:
Must be a resident of the state of Pennsylvania.
Strong oral and written communication skills
Strong interpersonal and presentation skills
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience working with Microsoft Office Suite in a professional setting.
FirstAlts commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment youll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, youll also enjoy security, a brilliant future, and excellent training.
Apply today to join our team!
In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia’s Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
