Business Development Center - Service

First Team Automotive Group's Business Development Center has immediate opening for Call Center Representative for our Company-Wide Service Departments!

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Representatives within our Service BDC are responsible for generating appointments with Customers that contact our centralized facility via the Internet and Phone in order to schedule their next service visit with us. Our Service BDC Representatives deliver a premium Customer Experience by responding to Customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track Customer interest. The Service BDC Representative will be trained to understand all products and services offered by First Team in order to fulfill the Customers’ requests.

Duties and Responsibilities:

• Respond to Internet and Phone inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all Customer inquiry data into the CRM and other appropriate systems.
• Generate Service Appointments.
• Conduct Phone and Email Campaigns for Recalls and Missed Appointments.
• Conduct Phone Surveys to assess Customer preferences and quality of experience.
• Effectively utilize Lead Management tools.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with Customers.

Qualifications:

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Compensation and Benefits:

• Competitive compensation package
• Medical, Dental and Vision Plans
• Company Paid Employee Life Insurance of $25,000
• Short-Term Disability Coverage
• Employee Assistance Program
• 401K Plan
• Paid Time Off & Holiday Pay
• Discounts on Vehicles, Parts and Service