AM Dispatcher 39212

First things First: Who are we?

First Transit Inc. is a leading provider of public transportation contracting and management services. For over 60 years, we have supplied precision, efficiency, innovation, and all-around expertise to both public and private transportation systems. Today, we operate in 335 locations, carrying more than 350 million passengers annually throughout the United States in 39 states, Puerto Rico and Canada.

First Transit is looking for Dispatchers in Joilet, IL. Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also responds to customer and team inquiries. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you!

Our Dispatchers are responsible for:

• Review route performance and respond to customer inquiries and needs
• Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
• Responsible for responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips
• Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services
• Builds daily on demand routes and adjusts routing throughout shift to maintain on time performance
• Acts as liaison between operators and client .
• Oversees road service assigned carriers by tracking trip performance metrics and route efficiency
• Daily reports and clerical duties
• Direct calls internally
• Act as liaison between the carrier and emergency services
• Clearly communicates instructions to operators regarding routing, pickup/drop off instructions, changes to the route etc.
• Available Monday - Friday 5:00 am - 12:30 pm

To qualify as a Dispatcher, you'll need:

• 1 year of customer service, dispatch, or scheduling experience preferred
• Excellent phone demeanor and customer service skills
• Ability to work independently
• Excellent verbal, interpersonal, judgment and problem-solving abilities

Benefits

We offer $16 an hour and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Diversity & Inclusion

Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Professional Advancement

Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit.

Extensive Training

Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Community Service & Impact

Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.