Collector

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE : FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with Ohio Edison Service CO., a subsidiary of FirstEnergy Corp. OE PP

Location : Elyria, Ohio

A. Duties

Under general directive supervision, this position performs a variety of credit related duties to minimize account arrears and write-offs primarily through field collection activities of collecting past due balances, completing disconnections and reconnections of accounts, which may be energized up to 300 volts;

provides receipts for monies collected; complete orders, travels by foot, by vehicle, or by public conveyance, to perform duties including but not limited to :

• Collecting past due or other bills and on such bills executing "Collect or Disconnect" orders; blocking and unblocking meters and placing block on final, using approved methods;
• providing receipts for monies collected; depositing collections at collection agencies or bringing collections into the service center as directed;
• Tabulating the proper records associated with the collections and recording customer usage.
• Reporting abnormal work conditions or incidents by telephone or radio; completing daily work reports and driving slips;

making required meter and other service reports; performing associated clerical work and record keeping.

• Communicating with customers regarding delinquent account balances, and related work activities
• Representing the Company properly and professionally to the public by channeling or answering inquiries concerning collections or readings.
• Keeping materials and equipment in a clean, orderly and safe condition.
• Maintaining an adequate supply of required equipment / supplies on hand to ensure they are readily available.
• Directing and training assigned employees as necessary.
• Adhering to all safety policies and procedures

B. Qualifications

To qualify for this position, the individual must meet the Company's requirements with regard to the General Qualifications.

• Must have a high school diploma or GED.
• Meter Reading or equivalent field work experienced is preferred.
• Able to travel using personal vehicle to account sites and demonstrated map reading skills to determine most efficient route to work locations.
• Must have a practical knowledge of and the ability to correctly and safely use and care for the tools utilized in the job.
• Must be observant and able to accurately report irregularities found in the field.
• Must know the rules, safety practices, and procedures required for performing the work.
• Must be able to pass any driving test required by the Company and hold a valid, State of Ohio, Bureau of Motor Vehicles, Operator's License.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment.

We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement.

Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.

No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public.

Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety.

Position Classification

Bargaining

FirstEnergy Human Resources Team

Last updated : 2024-06-09