Bilingual Phone Coordinator

The Bilingual Phone Coordinator is responsible for inbound/outbound calls of appointment scheduling, pre-registration, registration, and referrals management for the medical and therapy patients. You will be responsible for responding to patient inquiries and identifying and resolving patient appointment issues to provide a positive customer experience with every encounter. Professional and persuasive communication skills are required to keep the patients' goodwill while ensuring timely phone etiquette.

Specific Duties and Responsibilities

Answer inbound calls from patients, verify information, and respond to patient inquiries.

Schedule and confirm patient appointments.

• Efficiently and courteously respond to high-volume calls and effectively work with staff regarding patients’ healthcare needs are met

• Documents communications wholly and accurately.

• Provide a high degree of confidentiality/discretion and independent judgment.

• Ensures safe care of patients, staff, and visitors; adheres to all FirstMed Health and Wellness policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.

• Promote individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the organization's success; serve as preceptor, mentor, and resource to less experienced staff.

• Possess basic computer navigation/keyboarding skills including accuracy in data entry.

Other duties as assigned.

Performance Requirements

Dependable, reliable, and able to perform duties with minimal supervision.

Ability to interact positively with customers, peers, and supervisors.

Able to work effectively in a team setting.

Good personal organization skills, ability to work independently, handle multiple tasks, prioritize, and use time effectively.

Must have attention to detail and accuracy; be flexible and adaptable to changing situations.

Must be able to interact positively and respectfully with colleagues, supervisors, and the community.

Must pass background and fingerprint checks.

Experience

• One (1) year of progressive customer service experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic, or healthcare call center.

• One (1) plus year of experience using Microsoft Professional Office Suite including, Word, Excel and Outlook

• Knowledge of healthcare of eClinical Works or equivalent Electronic Health Record system

• Effective listening, reading comprehension and critical thinking skills.

• Ability to multi-task in a fast-paced high-volume call center.

• Must have excellent verbal and written communication skills.

• Superior interpersonal communication skills with internal and external customers and fellow staff members.

• Good typing speed and computer navigation skills.

• Bilingual (fluent in Spanish and English is required)

Education/Certificate/License

High School Diploma or equivalent.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call center: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person