What are the responsibilities and job description for the Help Desk Tier 1 position at firstPRO Inc.?
firstPRO is looking to fill a contract second shift (4 PM to 12:30 AM) Help Desk Tier 1 position for a client of ours in the retail industry. The ideal candidate will troubleshoot a variety of issues while providing positive customer service throughout. Problem solving and analytical skills are crucial to responding to a number of channels including phone calls, emails, tickets, and face-to-face requests. Organizational skills needed to appropriately document, track and monitor issues to promote a timely solution. Logistically this is a contractual second shift position and is hybrid requiring candidates be onsite once a week in their Edgewater Park NJ location. Compensation ranges from 18 to 20 an hour and is based on professional experience. All interested candidates please apply with your most up to date resume!
Desired Qualifications - Help Desk Tier 1
- Experience with Point of Sale (POS)/Mobile POS system (frontend software and hardware), Networks (WAN, LAN, VPN, Firewall, Wireless), Servers (Windows/Linux), and Telephony (store, corporate systems, voice mail, fax, mobile device and carrier services).
- Familiarity desktop hardware/software support and troubleshooting (Printers, imaging, map drives, encryption, components)
- Practice with accurately document and report problems using the ServiceNow ticket management system
- Assist with the monitoring, management and support of equipment and services provided to customers either directly or via third parties
- Past experience with the installation, configuration and management of network equipment as assigned.
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: Hybrid remote in Willingboro, NJ 08046
