Director of Operations

Job Overview:

The Bodega Harbour Director of Operations is responsible for leadership and mentoring the F&B and member services team at Bodega Harbour HOA. The Bodega Harbour HOA Lifestyle incorporates the style and quality of the F&B service in all areas, Music, Amenities, Events and Activations. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, keeping all areas surgically clean, and is in constant contact with the Residents to garner feedback and areas of improvement.

The ideal candidate routinely exercises good judgment, has great interpersonal and leadership skills, is an excellent communicator and possesses exceptional problem-solving skills. As the face of the high visibility areas such as the Clubhouse Bistro and Loung including kitchen, Pool, Gym, Dog Park and Play courts, among other areas, this individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Director of Operations is responsible for all aspects of the day-to-day management of the community.

The Director of Operations works in compliance with FirstService standards and authentically delivering the Bodega Harbour HOA a positive Lifestyle environment.

Compensation: $80,000 – 90,000

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

Leadership:

• Be the FirstService Leader on site and report to the General Manager on site, while liaising and communicate with the Regional Directors and Department Heads.
• Coordinate with the F&B department on planning and executing F&B based or supported community events.
• Ensure the homeowners associaiton is operating efficiently and with the highest standards of custmer service satisfation.
• Assist with HR related quiries and questions including the annual reviews of the leadership on site.
• Assists F&B team in creating and maintaining a positive team atmosphere in the workplace.
• Maintains a high level of Resident contact throughout service hours.
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Possess strong interpersonal skills and be able to interact and communicate successfully with the residents and team.
• Keep current with industry concepts, practices, and procedures that fully align with the Bodega Harbour HOA Brand.
• Receives and resolves complaints from Residents, Leaders and Vendors
• Complies with state and federal regulations regarding safe food handling, sanitation and service.
• Maintaining a strong bar and beverage program that reflects the Bodega Harbour HOA Lifestyle, including daily/weekly specials and promotions.
• Is actively involved in the ARB and queries sent to the HOA office and CAM
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas.
• Monitors and creates kitchen and dining labor budgets; makes adjustments to achieve fiscal goals.
• Monitors and orders all F&B inventory and supplies based on requirements and in line with budget and makes adjustments based on demand and to achieve fiscal goals.
• Working with Point of Sale system is making changes to items running reports and cashing out staff at the end of the shift and preparing daily deposits.
• Monitors onboarding, DLC, brand immersion and training of all new team members.
• Implements development and succession plan for each leadership position
• Exercise a positive attitude and remain professional under all circumstances.
• Works with Leadership to control labor and expenses without compromising quality or service
• Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof.
• Review Resident Feedback via NPS, social media and the member surveys– formulate feedback to the team on improvements based on the feedback.
• Lead Daily First Call
• Lead Weekly team meetings and create regular meetings with Key Leaders
• Manage Key Operational Vendors
• Control schedules to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays.
• Check and ensure all Uniform Standards are adhered to
• Create and maintain a Training Program for all Leadership and Line Level Team Members
• Maintains an up-to-date preventative maintenance schedule for all areas of the property with the Maintenance Manger and Vendors.
• Participate in Board Meetings as needed.
• Monitor site delivery of financial output - receipts, inventory, cash, invoices, purchases, and reports.
• Monitor Purchase Order System integrity, training, and operation.
• Monitor Avid to ensure are invoices are paid timely.
• Receive monthly statements from AP to ensure there are no balanced due at the end of each month.

Supervises:

• The leadership and operations of The Bluewater Lounge and Bistro, Member Events, Lifestyle, Fitness -Gym and Tennis/Bocce Ball courts and playground.

Financial Management:

• Understand financial goals, operate assets in owners' best interest in accordance with the Associations governing documents and guidelines.
• Understands Association and F&B Budgets, the budgeting process and is fiscally responsible.
• Can capably report, in detail, on fluctuations for all COS, Labor and other related Expenses in all departments.

Daily Operations and Resident Experience:

• Help create S.O.P.'s for the success of the operation and residents.
• Champion the private and special event space and bookings.
• Support Lifestyle with promotions, ideas, and resident driven F&B programming.

• Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership.
• Create an “I Love My Job” environment that further enlivens the Bodega Harbour HOA Lifestyle.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the locations jurisdictions.

• Assist with hiring and disciplinary action with staff members.
• Contribute positively to the Lifestyle, Brand Culture and Resident Experience

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Skills & Qualifications:

• Strong leadership skills, able to develop a team from scratch and implement service standards.
• Exceptionally creative and fun personality must champion the Latitude Bodega Harbour HOA Lifestyle.
• Must be willing to work nights and weekends.
• Current with dining and beverage trends and styles.
• Strong knowledge of beer, wine, & spirits- Sommelier, WSET, and/or Cicerone Certification would be highly beneficial.
• Event and social functions exposure.
• Must be willing to frequently work hands on with team members- taking orders, bussing tables, pouring drinks, etc.
• Communication skills (listening, verbal and written)
• Organizational skills
• Attention to detail
• Problem solving skills
• Common Sense
• Team player but can work independently
• Have fun!!!

Education & Experience:

• High school graduate
• Bachelor's degree preferred.
• Food and Alcohol Service Managers Certification License (Serve safe or Responsible Vendors)
• 3-5 Years of progressive Operations Management experience to include Bar, Restaurant, Rooms/HOA/Club and Banquet experience.
• 3–5-year F&B Director Experience (3years of Resort Style F&B Leadership Experience preferred)
• Community Association License Preferred

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.