What are the responsibilities and job description for the Front Desk Staff position at FirstService Residential?
Overview of Role:
Front Desk associates are the face of our service at the properties we support. These treasured associates consistently interact with both residents and guests, and as a result, develop meaningful relationships that enhance the quality of our work. Most of our front desk associates work independently, and without direct supervision.
The ideal candidate possesses strong communication, telephone, and customer service skills in addition to being detailed oriented and able to multitask. This opportunity takes place at one of our Luxury High Rise Condominiums in the area of Doral, FL.
What you will be doing? (Some of your main responsibilities include):
- Greeting and directing residents, guests, and invitees
- Monitoring and controlling access to the building
- Handling deliveries and packages
- Stands, greets and engages residents; checks guests and service providers in/out
- Monitoring the fire alarm emergency response system
- Resolving and following up on all complaints/issues
- Maintaining daily records and forms
- Follows safety procedures and strives to maintain a safe work environment.
Why join our front desk family/ What is in it for you?
Career Development: Historically, the Front Desk has proven to be the first step into a career in property management, leading to roles such as Team Leader, Administrative Assistant and Property Manager. We also have many trainings in our FirstService University that you can take to further your career while working with us.
DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
