Remote Customer Care Associate

About FirstService Residential:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

**Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.

Job Overview:

As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

Job Responsibilities:

• Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
• Provide residents with service information and submit work orders as needed
• Coordinate with CM's and Associates regarding unit and community information
• Research information using internal software, available resources and knowledge data base
• Verify and update customer information

• Open availability required for Customer Care Center hours

• Employees will have 1 designated weekday and 1 designated weekend day off per week
• FL and NC: Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)
• TX:Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)
• NV:Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)

Pre-employment Training

• 3 Weeks Monday – Friday
• 11:00 AM – 7:30 PM EST

Equipment/Specifications Required:

• Use of own laptop or desktop computer (not provided by company)
• No Chromebooks*
• Dual Core Processor
• Installed Manufactured Memory -8GB of RAM or higher
• Processor -2GHz or higher
• Windows 10 or 11
• USB ports enabled

Internet connection

• Min 20 Megabits per second download speed
• Min 5 Megabits per second Upload Speed
• Hard Wired Connection (Ethernet Cord required)

Skills & Qualifications:

• High School diploma or equivalency required
• Must possess strong customer service background
• Bilingual in English and Spanish preferred, but not required
• Active listening, verbal, and written communication skills
• Problem solving/analysis
• Typing speed minimum of 25 wpm

Benefits:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, and a 401k with company match.