Resident Services Representative

Job Overview:

This position is the first point of contact between Members and Serrano El Dorado Owners' Association. Knowledge of Excel and Word will aid in the completion of various administrative duties and reports. A professional appearance, and a friendly, helpful demeanor is required.

Compensation:$21-23/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

The job duties include the following (in no particular order). Other requirements may be assigned.

• Take calls from homeowners and vendors and handle the matter or refer to the appropriate staff member.
• Consistent use and maintenance of information in Connect.
• Association holds a small number of social events for Members and their guests and staff may be required from time-to-time to assist with set-up, and other event preparations and/or to work the event as assigned.
• Open, review, separate, date-stamp and distribute mail received.
• Process and Federal Express or courier packages for Community Management staff.
• Support staff as requested to complete filing, typing, completion of letters, flyers, and other communications as requested.
• Operate and manage the office telephone system.
• Assist in the assembly/mailing/postage of mass mailings.
• Assist with light general maintenance and set-up may be required occasionally.
• General filing, copying, and other administrative duties as may be required.
• Maintain an organized and clean workspace according to the company procedures.
• Complete company training as assigned, attend all mandatory company functions, complete timecard as per policy and adhere to FirstService Standards of Operation.
• Attend all company mandatory functions.
• Comply with company policies and procedures.
• Other duties and assignments may be required.

ADDITIONAL DUTIES & RESPONSIBILITIES

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily (performance requirements). The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize
• Demonstrates effective oral and written communication skills
• Must be able to independently answer and place telephone calls
• Must have excellent customer service skills
• Must be able to handle multiple tasks concurrently
• Public charisma and ability to develop positive relationships
• Organizational and time management skills with demonstrated ability to multi-task
• Strong ethical practices
• Ability to think and work independently and as part of a team.
• Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner
• Addresses problems and issues constructively to find mutually acceptable and practical business solutions
• Use of good judgement

Education & Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High School Graduate or equivalent
• Minimum of one-year (1) administrative assistance work, preferably in the public or private sector of property management.
• Proficient in English
• Excellent general math skills
• Valid Driver's License and State Mandated Vehicle Insurance Hours
• Serrano El Dorado Owners' Association is open Monday through Friday from 8:00 am to 5:00 pm

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Must be able to lift 35 lbs.
• Must be able to sit for extended periods of time
• Must be mobile in order to move around the office to make copies and send mail/faxes
• Must be able to effectively receive telephone calls and voice mail messages
• Must be able to respond to requests and communicate with staff, co-workers, clients, and vendors
• Outdoor set-up work required for events
• Must have finger dexterity for typing/using a keyboard
• The work schedule of this position will require, from time-to-time, hours over the 4 or 5 hours, with breaks per labor standards
• Consistent and regular attendance required

What We Offer:

• Medical, dental, and vision plans (full time and part time 30 hours)
• Part time 20 hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit www.fsresidential.com/california

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.