Bot Automation Support Representative

FIRSTSOURCE IS NOW HIRING

Have you have been out of the workforce for a while? Are you ready to get back to work in a new career with a great company?

This is an ideal opportunity to gain specialized training in digital automation. Work with a team committed to long-term career growth.

NOW HIRING: BOT AUTOMATION SUPPORT

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100 leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:

The primary purpose of this role is to monitor software bots in this entry level position

Key Roles and Responsibilities:

· Monitor the bot control center and client services daily and notify the support team of any bot issues.

· Communicate to the team when the solution encounters any issues.

· Basic monitoring of the windows infrastructure - terminal, application, control room, web servers, etc. and related services. Works with internal and external IT teams to resolve issues on the infrastructure.

· Assist the support team to resolve production issues.

· Monitor tickets assigned in the queue system and resolve them in a timely manner.

· Maintain user and bot accesses in the control center as approved by system and process owners.

· Perform scheduled maintenance activities such as server reboot & software patching.

· Provide operational and project status reports.

· Recommend optimizations to the environment which improve delivery and performance for end users and customers.

· Analyze application log files and change log levels for troubleshooting purpose.

Qualification & Experience:

· High School diploma or GED

· Basics of how to work with the Windows Operating System

· Ability to follow troubleshooting steps which requires action to be taken on an application

· Preferred knowledge of a certain domain, understanding of how Virtual desktops work, basic querying in databases etc

Personal Attributes/Traits:

· Eager to learn

· Resilient

· Attention to detail

· Good communication skills

· Decisive and action oriented

Apply online www.firstsource.com

Locations: Amherst, NY and Colorado Springs, CO

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you currently un-employed?

Education:

• High school or equivalent (Required)

Work Location: Multiple Locations