What are the responsibilities and job description for the Team Lead position at Firstsource?
This is a Hybrid Position
Office location; 220 East Monument Dayton, OH 45402
Mailroom Team Lead is responsible to assist the Department Manager or Supervisor. S/he will assist with employee training, answering questions, and tracking time/attendance, while maintaining their own assigned work load.
Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Oversee and direct the daily activities of the production staff for the team to which they are assigned.
- Provide daily/weekly account reports to the Department Manager/Supervisor.
- Prepare and conduct staff training as needed.
- Maintain time and attendance records for staff.
- Delegation and inspection of workflows.
- Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
- Meet goals and objectives as assigned by management
- Report and document employee disciplinary problems to the department manager.
- Assist employees on their team with questions
- Direct the workflow for the team.
- This is a full-time position requiring 40 hours per week, there may be some overtime.
Educational/Vocational/Previous Experience Recommendations:
- High school diploma or equivalent is required
- Supervisory experience is a plus.
- Excellent written and verbal communication skills.
- Demonstrated leadership abilities.
- Ability to present oneself in a professional and courteous manner at all times.
- Ability to stay on task with little or no management supervision.
- Demonstrate initiative and creativity in fulfilling job responsibilities.
- Ability to prioritize multiple tasks in a busy work environment.
- Strong working knowledge of personal computers including Microsoft Office.
We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.
