Client Relationship Manager Associate-Associate Development Program

Position Type

Experience Desired

Education Desired

Travel Percentage

Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Join the 2020 Associate Development Program today!

As a 2020 Associate Development Program full-time participant with FIS, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including quarterly performance connects with your manager and bi-annual merit reviews.   

This two-year full-time program has start dates in January and June with a dedicated “Learning Week” where you will;

• Learn how to work within a corporate environment
• Learn the structure of FIS and options for growth within the organization
• Hear from FIS leadership about their journey and participate in senior leader networking opportunities
• Build a network of your peers from across the organization

About The Team

The Decision Solutions Partner Solutions team focuses on building business relationships with 3rd party platforms to secure new integration opportunities for the Decision Solutions business.  This team is responsible for enhancing the 130+ platform partnerships already formed while seeking new opportunities for where our products may fit.  This team balances solid account management, core marketing principles, and technical operational understanding to service our partnership and as a result, our internal teams as they sell and service our clients. 

What You Will Be Doing

You will support the client relationship managers who are responsible for relationship management and service delivery for multiple assigned clients strategic to the Enterprise.  These clients consist of both internal and external financial technology partners who partner with specific lines of business to incorporate FIS products for mutual customers. 

• Assist in resolving outstanding issues, comply with customer requests and respond to client inquiries
• Answers customer inquiries, primarily over the telephone or through email
• Develops strong working relationships with client relationship managers and FIS resources
• Provides support in research and resolution of problems and inquiries.
• Coordinates with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.
• Will prepare monthly and quarterly departmental reports.
• Keeps abreast of new products/services and changes to existing products/services.
• Maintains comprehensive knowledge of applicable products, services and company policies and procedures.
• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.
• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any opportunities for improvement
• Assists the client relationship managers in tracking and coordinating the resolution of customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Assists in resolving client issues in test environment
• Interpersonal skills and product knowledge and expertise are critical to responding to daily Client-centric activities.
• May educate clients on various FIS processes and procedures assisting with awareness, navigation and self-help
• Reviews invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, account relationship manager or billing team to resolve billing
• Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.
• Create and Document procedures; manage/organize repository, (SharePoint/Microsoft Teams) for team related documents and resources

What You Bring

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Strong Database or Microsoft Excel background as this position requires the utilization and merging of various spreadsheets and reports to gather key customer data.
• Ability to understand and apply concepts
• Ability to handle projects commensurate with job expectations
• Ability to analyze and solve problems using learned techniques and tools
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Flexibility, versatility, dependability
• Prior banking or finance related experiences a plus
• Organizational and time management skills required
• Strong problem-solving skills
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Is resourceful and proactive in gathering information and sharing ideas
• Ability to work both independently and in a team environment
• Bachelor’s degree in business or related discipline

What We Offer You

• A multifaceted job with a broad spectrum of opportunities
• A fantastic range of benefits designed to help support your lifestyle and wellbeing
• Time to support charities and give back in your community
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.