System Support Analyst I

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

1 - 5%

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
Provide product and customer facing support for assigned production-related systems.

What you will be doing:

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.
• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.
• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
• Assists in documenting current policies and procedures.
• Assists in creating user access for a variety of different systems
• Assists with client hosted systems onboarding.
• Represents team on cross-functional teams for production, support and development activities.
• Performs specialty production processing.
• Learns, understands, implements testing solutions, network and security regulations.
• Interacts with internal departments to deliver solutions.
• Interprets and presents data and conclusions to management as needed.
• Improve methodologies used in the job.

Other related duties include support queue monitoring required by customer contractual obligations which may include working 10:00 to 7:00pm, during daylight savings time change, on a team rotational basis.

What you will need:

• Bachelor’s degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience.
• Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
• Knowledge of the basic principles, processes, phases and roles of application development methodologies
• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies
• Knowledge of testing tools and quality control requirements
• Knowledge of programming languages
• Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting
• Demonstrated knowledge of company products and services
• Excellent analytical, problem-solving and time management skills
• Ability to successfully manage multiple concurrent tasks
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Ability to work well in a fast-paced, high stress team environment
• Ability to work independently and intuitive ability to prioritize assignments
• Must be dependable and able to meet and fulfill obligations
• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
• Willingly shares relevant technical and/or industry knowledge and expertise with other resources
• Must be highly flexible and adapt to changing priorities
• Must be extremely detail-oriented and thorough in completing tasks
• Willing to take on responsibilities and challenges

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 
• Diverse and collaborative atmosphere  
• Professional and personal development resources 
• Opportunities to volunteer and support charities 
• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $52,760.00 - $86,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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