Technical Support Engineer I

This specific team within Payrix:

• Supports software companies (partners) with their payments offering. The Partner Support team serves as tier 2 and tier 3 level support for software company merchants (the software company supports first level).

• Supports internal teams with regard to partner needs in way of transaction research, reports and product use.

• Our team interacts with commercial professionals and implementation teams across the organization, with a focus on partnerships with software platforms needing Payfac® as a Service or Payfac® offerings. 

• The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.

What you will be doing?

• This is a career level professional individual contributor role.

• Works independently on problems of diverse scope.

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

• May be involved in customer installation and training.

• Provides support to customer/users where the product is highly technical or sophisticated in nature.

​What you will need:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

• Good understanding of computer systems, mobile devices and other tech products

• Ability to diagnose and troubleshoot basic technical issues.

• Familiarity with remote desktop applications and help desk software (eg. Zendesk)

• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal

• Experience with Postman

• Experience with Scripting (Shell, Python)

• Experience with Databases (SQL, Oracle, etc.).

• Hands on worker

Added bonus if you have:

• Recent work experience in Incident Management

• BS degree in Information Technology, Computer Science or relevant field

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits