Production Reliability Engineer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Production Reliability Engineer do at Fiserv?

You will join the team at our Stafford, TX location and help lead a small team of specialist that are the first point of escalation to prevent equipment downtime at one of our four print production locations. You will research market trends and look for ways to improve workflows, downtimes and maintenance repair efficiencies. Your leadership in a demanding production environment to conduct troubleshooting and debugging strategies to improve performance issues is the top priority to support maintenance in minimizing downtime.

What you will do:

• Troubleshoot, resolve, and communicate networking issues to other employees and management
• Act as a liaison between TE management and vendors/suppliers
• Escalate and prevent critical machine down time
• Help set guidelines and uniformity across all the facilities
• Build, create and provide documentation/guides for TE’s that maintain the equipment
• Document changes to the equipment following department change control policies
• Review and analyze cost-effective strategies for the company's equipment down time including critical parts management

What you will need to have:

• Associate's degree in Industrial Maintenance, or equivalent Military training
• 5 years experience with print, inserter or production mail systems
• 5 years experience in Project management
• Experience in Lean principles and Continuous Improvement environment
• Experience in data-driven management, metrics and reporting

​What would be great to have:

• Bachelor’s degree in Network, Electrical, Mechanical Engineering or Industrial Maintenance, or equivalent Military training
• 5 years management / supervisory experience
• 5 years of production maintenance troubleshooting complex hardware.
• Experience with IP5000, HP Roll-to-Roll printer, Ricoh Cut Sheet Printers
• Experience with BlueCrest, APS, MPS, and EPIC inserting equipment
• Experience with APEX or Criterion sorters

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

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