What are the responsibilities and job description for the Relationship Manager position at Fiserv?
What does a great Relationship Manager do?
In the role of a trusted advisor, you will assure client satisfaction and retention by maintaining the overall quality of multiple products and services for clients. You'll serve as focal point for both external and internal customers, maintaining strong working relationships with business leaders throughout the organization.
In this role, you can expect to:
- Provide executive level reporting on Fiserv performance
- Cross-sell additional products and services which maximize both client and Fiserv profitability
- Develop client solutions to market challenges;
- Leads business development effort for all client specific activities and services;
- Breaks down barriers when necessary to assure quality products and services are provided
- Institute remedial actions when appropriate to control and eliminate Fiserv and client liability.
- Negotiate client contracts including renewal effort
You're the kind of person who:
- Has in depth understanding of the organization, industry, and ability to anticipate future strategy and quickly summarize issues.
- Is knowledgeable in Customer Support Trends & Directions; Policies, Standards and Procedures
- Is know for your great Customer Interaction and problem management
- 4 year degree strongly preferred
- 5 years of progressively responsible industry experience in a customer facing role.
- Cross functional experience with finance, pipeline management experience, deal closing experience, price costing, and volume grid experience preferred.
- Relationship Management experience
- Product sales and pipeline management experience
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
