What are the responsibilities and job description for the Technical Writer position at Fiserv?
What does a great Tech Writer do?
You'll craft documentation that contributes to the success of our products and business. Do you enjoy working collaboratively with a team of talented client service associates, facilitators, quality engineers, and usability experts to make products easier to use? You’ll combine your writing skills with your real passion for technology. Your responsibilities will largely include maintaining and growing our Knowledge Base. You will need to explain complex information in a clear and concise manner and work with the product teams to ensure accuracy of articles. We are seeking someone comfortable researching innovative technologies, learning how to use them, and writing about it!
You will join a dynamic department—the contributions of all members are key to producing quality documentation and maintaining our high standards. The ideal candidate will have excellent writing and verbal communication skills, experience writing business documentation, and demonstrated ability to work in a dynamic development environment. Your role will be integral to preserving the quality and integrity of the Knowledge Community for current and future users.
Key Responsibilities:
• Produce exceptional documentation including Knowledge Articles, Process Guides, Quick Reference Guides, Newsletters, Standards Documentation, and Training Guides.
• Review and maintain articles in both the internal and external Knowledge Bases
• Collaborate with and support the Client Services Team to tune and evolve our Knowledge Bases
• Analyze and translate technical and functional information into user-friendly material
• Stay current on enterprise and industry standards for Knowledge Management and integrate into best practices
Basic Qualifications for Consideration
• Associates degree
• 3 or more years’ experience in the Technical Writing, Knowledge Base experience a plus
• Expert level technical writing and editing skills with a strong attention to detail
Preferred qualifications for consideration:
• Bachelor’s degree in Technical Writing/Communications, English, Computer Science
• 1-2 years’ experience using a Knowledge base in a contact center
• Experience as SharePoint administrator
