Counter Sales

1
JOB DESCRIPTION
POSITION: Counter Sales Person
DEPARTMENT: Store Operations
FLSA: Non-Exempt
The following Job Description is intended to describe the general nature and level of
work being performed. It is not intended to be construed as an exhaustive list of all
responsibilities, duties and skills required of employees so classified. Job Descriptions
are subject to change based on the exclusive needs of Fisher Auto Parts, Incorporated.
This Job Description is not a contract of employment; does not provide any contract
rights to any employee and does not guarantee employment for any period of time.
Fisher Auto Parts, Incorporated is an “at-will” employer.
SUMMARY:
At Fisher Auto Parts, the Store Counterperson comprises a vital position in the store.
The Store Counterperson must be knowledgeable in many facets of store operations
and be fully committed to working with all associates and supervisors to succeed while
instilling the greatest levels of customer service within their given market. The Store
Counterperson’s personal drive to help grow the business in a profitable manner (and)
with the highest level of integrity is paramount for success in this position. Success in
this role will be accomplished through the consistent execution of all position-related
company objectives, policies, and procedures in a way that is aligned with Fisher’s core
values of offering “The best quality at very competitive prices.” At Fisher Auto Parts,
“Service to our customers is our primary objective.”
NOTE: Due to the sensitive nature of the information comprising this position, the Store
Counterperson shall possess and maintain the highest caliber of professionalism in
regard to ethics, confidentiality, and information security. This position reports to the
Store Manager for the assigned location.
2
KEY RESPONSIBILITIES:
The Store Counterperson position is responsible for many facets of the store’s daily
operation including:
? Effectively completing the day to day business in such a way that all job related
objectives are realized and aligned with the company’s core values;
? Ensuring that sales levels are met so that the store achieves and/or exceeds
budgeted goals;
? Ensuring that an atmosphere of safety and respect for associates and customers
exists in our stores at all times.
KNOWLEDGE, SKILLS, DUTIES, AND ABILITIES:
? Maintaining a personal level of safety throughout the store at all times;
? Maintain the highest standards of customer service, including prompt handling of
all customer’s orders;
? Maintain store appearance and merchandising as assigned;
? Possess excellent telephone communication and etiquette skills;
? Ability to work in a fast-paced and dynamic wholesale/retail environment;
? Ability to communicate effectively with peers, both verbally and in writing;
? Strong interpersonal and communication skills and the ability to work effectively
within a diverse population and workforce;
? Ability to follow the standards set for counterperson's performance;
? Ability to ensure effective and efficient use of all available resources;
? Ability to build strong relationships with associates, customers, office and
warehouse support staff, peers, and supervisors;
? Ability to be accountable for achieving both personal and store results;
? Ability to maintain high standards of customer service and create positive
customer experiences that reflect well upon the company;
? Ability to build customer loyalty;
? Utilization of all available tools regarding marketing, training, and customer
technology programs as a means of increasing sales and market share.
? Familiar with the use of computerized systems and applications including,
electronic parts catalog, inventory control, time calculation, cash, invoicing and
credit systems;
? Ability to provide high levels of customer service;
? Working knowledge of automotive systems;
? Ability to learn to mix paint, and perform various shop functions, including turning
drums and rotors, or make hydraulic hoses; (as required)
? Ability to take physical inventories and line counts;
? Ability to stock shelves and pull customer's orders;
CONDITIONS OF EMPLOYMENT:
? High school diploma or GED equivalent preferred;
3
? A satisfactory Motor Vehicle Report must be obtained by the applicant and submitted
for approval prior to the hiring date and satisfactory MVR must be maintained;
? Successfully complete a pre-employment drug test;
? ASE Certification preferred, but not necessary at the time of hire;
? Acknowledgment of and adherence to all Company policies and procedures as
contained within the Fisher Auto Parts Employee and Driver’s Handbooks, which
will be provided at the time of hire;
WORK SCHEDULE:
Must be able to work a flexible schedule that would allow you to work an assortment of
days, evenings, and/or weekends (as needed) designed to provide quality service, while
successfully growing the business with profitability and integrity.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
The physical demands described herein are representative of those that must be met by
a Store Counter person to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the Store Counterperson is frequently required to
stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or
balance; stoop, kneel, crouch, or crawl; and talk or hear. Additionally, the Store
Counterperson may be required to operate a motor vehicle. The Store Counterperson
must frequently lift and/or move up to 50 pounds, and may occasionally lift and/or move
weight in excess of 50 lbs. with the assistance of co-workers and tools provided.
Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described herein are representative of those that a
Store Counterperson encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. While performing the duties associated with this job, the
Store Counterperson may be occasionally exposed to wet and/or humid conditions;
moving mechanical parts and/or vehicles; high, precarious places; toxic or caustic
chemicals; outside weather conditions; various degrees of cold and heat; risk of
electrical shock; items of bulky or varying weight; explosion; and/or vibration. The noise
level in the store work environment is usually moderate to light.